Ibibo Group / Goibibo — Name mismatch after payment confirmation

Address: 411047
Website: www.goibibo.com

Travel Date Dec. 30, 2015 Booking Id GOBUS5D[protected] pune 20:20 bangalore 10:00 I booked a ticket from Pune to Bangalore, i selected name as Mr. but after payment confirmation it came as Miss. I called to customer care and they said they cant change name. What if Bus operator deny to take bus, all money going to waste.
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Now bus guys are denying to take bus as next passenger is female and money is wasted...

Dear Mr Padhi


Greetings from GoIbibo.com!


With regards to your email, we regret the inconvenience caused to you. We would request you to for last minute changes kindly get in touch with the bus operator directly. As any modification is done by them only.


In case of any further assistance, you may write again. We will be glad to help.


Thanks and regards
Rohit Singh
Goibibo Team
Bus operator Denied to take bus as next passenger was female.
After argument many times finally bus operator agreed to sit in bus, but about inconvenience caused and Embarrassment in front of all passengers.
Dear Mr Padhi


Greetings from GoIbibo.com!


We apologize for the inconvenience caused however please note that Goibibo has very limited control over any service related issues. Still we accept your feedback and the same will be shared with the concerned operator.


Also note that this is certainly not how we operate and will make sure that such issues are not repeated to ensure hassle free travel for all the passengers.


Hope the above is in order for your understanding.


Thanks and regards
Rohit Singh
Goibibo Team

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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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