[Resolved] Ibibo Group / Goibibo — online ticket booking for intl flight

SRINI1480

from Delhi, Delhi

Apr 18, 2019

Address: Gurgaon, Haryana

I have made payment for intl flight from beijing to coimbatore for 28 may 19 on 17 apr 19 at 1526 hrs. But booking confirmation has not been received till now. There is no contact number existing to speak to customer care, only automated ivrs is available. Tickets fares have increased now if i want to book again for same flight. There is no option shown in the site to camcel the booking. I'm really stressed about this carelessness attitude of company. I confirmed from bank that amount has been debited from my account. Rs 58, 767.14/-. Bank is telling me to contact merchant for refund. Please help me to retreive my amount.

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May 28, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear SRINI1480,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear SRINI1480,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Comments

supervisor

Apr 19, 2019

To anonymous author,

Such complaint will be examined fairly by no one and the author will receive the refund never as

- the author is anonynoys ;

- the author has not provided his address and contact information ;

- the author has not showed his payment with full particulars,

- the anonymous request towards the unknown bank is sent already and the anonymous fraudlent reply is received .

So, the author must hire the professional for fee (starting from Rs6000 for "fresh debt" till 3 months) for the legal assistance or
the author will get zero amount from such his/her efforts related to fraud.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents email
aryan @ vivaldi.net