Ibibo Group / Goibibo Complaints & Reviews

I hate the # service of goibibo not even one customer care parson has pick the phone call i’m very much hurt from your service i need my money back
Still my booking was not confirmed and my money was dedicated i need my money back

Syed khaleemuddin
Chennai to bangalore
Bangalore to chennai

Booking i’d
Tuaj0tzkz, tuaj1kkqv.
Pnr no: tfaqlb, rkysus

Khaleembr...

Hey Sir! I had a booking with you from Bangalore - Singapore and Singapore to Christchurch last week. Unfortunately I couldn't travel because of immigration problem. I have been there for the check in and airlines didn't allow me to travel, they couldn't have boarding pass. They said its ok that you will be able to get full refund from airline side. I called your customer care straight and tried to cancel it. It was cancelled but the next process hasn't done yet. I mean I have called more than four customer representatives and everyone said the same that they are having call and let them know after 2 hours. Still I haven't had any solution on it. Please help me to sort it out asap. I have to make sure that everything is going good. It's been a week. I'm fed up calling your office all the time and sharing the same issue with different representatives.
Thanks in advance.
Pls resolve the issue

Dear Goibibo,

I had made a booking of flight for me and for my two cousins for Geneva (Switzerland) to Rome (Italy) on 27th of July 2018, but due to some technical or other reason the booking for not confirmed.

The amount of Rs. 47, 739 was deducted from my bank account. Immediately i got the call from your employee that my booking is not success, but they received the amount which they will refund me in 7 working days (as said told by the employe of your company in telephone).

I have called several time to please refund me the amount but every time they say to wait for few more days. Last time i had talk with customer care employe named Mr. Md Asif, he again told me to wait for few more days as he will email to his senior for this issue.

As per your employee word and you policy of refund it was suppose to be refunded in 7 working days, but its more then 15 working days but no money has be refunded in my account.

I kind request you to please refund me the above mention amount asap.

kind Regards
Daljeet Singh Pandher.
+91- [protected]

It is really pathetic situation in my recent booking i. D - htl8p88hw3- rooms are really worst and not even cleaned properly. They charged about 4k per night. Trusted goibibo reviews and photos but not inline. After complaint 2 hours we waited in chilled climate from 5 to 7pm, no proper response from the coustomer care except saying we will revert back shortly. We are completely disappointed faced very tough time because of goibibo and hotel people communication. Finally we are shifted to some other hotel property by the hotel team, it is more than 3 hours we are awaited from 5-8pm to get a room. It is really very bad experience with goibibo. Hotel team also played a good game two people who are at redemption left with out resolving the issue and passing on the info to the next team. We are really faced a tough time with both.

Sir,

I was made payment of property tax kdmc through your payment getway but txn failed same time and money got deducted... But as per bank transaction success and payment credited to you.
As per your requirement below is my details and attachment of deducted money

Transaction dt. 26./7/2018
Transaction id. S48430338
Epay to :/ibibo web pvt ltd/92087282
Amt. 3633.26
Bank : union bank of india
Customer name : satyaprakash pandey
Net banking
Pls see the attachment

Kindly resolve the issue and credit the account asap as we already paid cash to consern party

I have this book this complain since long, recently ie on friday i have received email from alvis. Massey_isng00429, to provide my or my relative lives in usa so that we can call you, accordingly i have provided my mobile number on friday, 10 august, 2018, 11:24:58 am gmt-4 to call, but since than no any phone call received nor any email update received, every body mum, it ican not understand that when you asking to provide contact number of my self as well as my relative who is living with me in usa, than why should avoid to call, if your unable to contact, please provide me the responsible persons contact number so that i can call, i am once again requesting to stop the harassing to the customer, and resolve this issue which is long pending, and please call me or please provide me number so i can call.
With regards
Chandersen bhambhani
[protected]
+[protected]
Earlier emails are as under

13 aug at 11:46 am

Hi alvis massey,

Since your reply more than 72 hrs. Has been passed, as per your email on (Friday, 10 august, 2018, 6:31:53 am gmt-4, alvis. Massey_isng00429 wrote):, but yet no any phone call nor any any email update received from your end not from go care team.
If your team not interest or they have no time i have also provided my mobile number on friday, 10 august, 2018, 11:24:58 am gmt-4to call, please provide me the number on which i can call.
Are you interested to help me and call me

With regards.

Chandersen bhambhani

— forwarded message —
From: chandersen bhambhani
To: alvis. Massey_isng00429
Sent: sunday, 12 august, 2018, 12:26:52 pm gmt-4
Subject: fw: re: [#24344811] hotels - other booking related questions - emerging issues - htlpnrh7r4

Hi alvis massey,

Since your reply more than 24 hrs. Has been passed, as per your email on (Friday, 10 august, 2018, 6:31:53 am gmt-4, alvis. Massey_isng00429 wrote): i have also provided my mobile number on friday, 10 august, 2018, 11:24:58 am gmt-4, but yet no any phone call nor any any email update received from your end not from go care team.
If your team not interest or they have no time to call, please provide me the number on which i can call.

With regards.

Chandersen bhambhani

— forwarded message —
From: chandersen bhambhani
To: alvis. Massey_isng00429
Sent: saturday, 11 august, 2018, 3:52:05 pm gmt-4
Subject: re: [#24344811] hotels - other booking related questions - emerging issues - htlpnrh7r4

Hi,
I feel that this go care team has been passing unnecessary time, i have requested yesterday also and my number as well as may son number has also provided as per your request on friday, 10 august, 2018, 11:24:58 am gmt, after your reply again nearly more than 15 hrs. Has been passed, neither phone call received nor email reply received, looking to my correspondence through my email, and reply received from go care team it is clearly seen that this team has passing time and not interested to resolve this issue, and my journey date is coming nearer to nearer, looking to this i do not expect further from you and your team, as your team is not positive intention to resolve this issue, as i requested earlier also that please provide me the direct contact number and email id of responsible/authorized person to whom i can talk with him and given my understanding/explanation but same are also not provided me.
I am once again requested to kindly resolve my this issue further any delay, or provide me the direct contact number and email id of responsible/authorized person to whom i can given my understanding/explanation.

Thanks,
With regards
Chandersen bhambhani

On saturday, 11 august, 2018, 12:53:25 am gmt-4, alvis. Massey_isng00429 wrote:

Dear mr. Bhambhani,

Greetings from goibibo.com!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This email is in regards to your query for the booking reference # gomupkgintb[protected].

We have arranged the callback for you, as per your preferred time of call back.

We appreciate your understanding on the matter.

Please share your valuable feedback, if your query has been addressed to your satisfaction, if not, you must reply to this email.

Please feel free to revert to us in case you have any further queries or you can call on our customer care number.

It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Alvis massey
Go care team
24x7 support:[protected]; [protected]

Now download the goibibo app on the go www.goibibo.com/mobile

Note: check-out our revamped and power packed self-help features that allow you to conveniently manage your bookings at your fingertips, visit your booking card and quick help section under “my trips” now. It is easier, simpler and faster.
On sat, 11 aug at 6:16 am, [protected]@yahoo.com wrote:
Hi,
Currently i have no local usa sim, currently i used my indian number on whatsapp only which are function on wifi only and that number is +91 [protected].

However you may can call on local boston number of my son is +1 [protected] also.

Thanks
With regards
Chandersen bhambhani

— forwarded message —
From: chandersen bhambhani
To: alvis. Massey_isng00429
Sent: friday, 10 august, 2018, 11:24:58 am gmt-4
Subject: re: [#24344811] hotels - other booking related questions - emerging issues - htlpnrh7r4

Hi,
Currently i have no local usa sim, currently i used my indian number on whatsapp only which are function on wifi only and same is +91 [protected], except this you can tray another local internet based (Wifi) call number is +1 [protected], and 3rd number local boston number of my son is +1 [protected], but on this number you can call between 8.0 pm to 8.0 am as per boston time, this is better if you call my india whatsapp no. +91 [protected] is better, today i am available at my house.
Thanks
With regards
Chandersen bhambhani

On friday, 10 august, 2018, 6:31:53 am gmt-4, alvis. Massey_isng00429 wrote:

Dear mr bhambhani,

Greetings from goibibo.com!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This email is in regards to your query for the booking reference # gomupkgintb[protected].

We would like to ask, do you have a local number of boston on which we could contact you if your friend or relative or colleague would have a number so we can make contact with you.

We appreciate your understanding on the matter.

Please share your valuable feedback, if your query has been addressed to your satisfaction, if not, you must reply to this email.

Please feel free to revert to us in case you have any further queries or you can call on our customer care number.

It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Alvis massey
Go care team
24x7 support:[protected]; [protected]

Now download the goibibo app on the go www.goibibo.com/mobile
Note: check-out our revamped and power packed self-help features that allow you to conveniently manage your bookings at your fingertips, visit your booking card and quick help section under “my trips” now. It is easier, simpler and faster.
On thu, 9 aug at 7:39 pm, [protected]@yahoo.com wrote:
Thanks for such huge delay after more than 4 days has been passed, know you are saying that this case has been forwarded to international team, mr akashji i want to know that this is not a complicated case/issue which is not resolve your level, but it is seen from the communication for this minor problem go care team has not taken positive step nor showing interest to resolve issue and to satisfy the customer.
Your team can also forward to your higher authority before this also, team has taken more than 4 days to take decision for forwarding this case.
With regards
Chandersen bhambhani

Sent from yahoo mail on android

On thu, 9 aug 2018 at 7:10 pm, akash. Rana_rm6985
Wrote:

Dear mr. Bhambhani,

Greetings from goibibo!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This mail is in regards to your booking id - gomupkgintb[protected]

Please be informed that we have forwarded your email to our international team, they will check and revert you shortly.
Inconvenience caused is deeply regretted and your patience is highly appreciated.

It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.
Or please feel free to contact us on[protected]

Thanks & regards,
Akash rana
Go care team
Goibibo.com - we love travel!
24x7 support:[protected]; [protected]
On wed, 8 aug at 6:30 am, [protected]@yahoo.com wrote:

— forwarded message —
From: chandersen bhambhani
To: khileshdom_rm6528
Sent: tuesday, 7 august, 2018, 8:59:31 pm gmt-4
Subject: fw: re: [#24342967] dom flights - flight info (Timing / terminal / baggage) - baggage allowance - tua9tt95e

Dear akhieshji, good morning, more than 48 hrs has been passed but there is no any reply received from your team, what i have to do, please inform me, or i have engaged to any person in india to deal with your team/company for this issue, why are not providing the detail of your superior, if your team has no power, no problem please given the details of your superior i can explain this issue him.
Awaiting for hopeful positive reply.
With regards
Chandersen bhambhani

— forwarded message —
From: chandersen bhambhani
To: akhileshdom_rm6528
Cc: [protected]@goibibo.com
Sent: tuesday, 7 august, 2018, 9:09:59 am gmt-4
Subject: fw: re: [#24342967] dom flights - flight info (Timing / terminal / baggage) - baggage allowance - tua9tt95e

Hi, akhilrsh, near about 12hrs has been passed no any update has been received from your end, please reply as early as possible.
Chandersen bhambhani

— forwarded message —
From: chandersen bhambhani
To: akhileshdom_rm6528
Sent: monday, 6 august, 2018, 8:50:58 pm gmt-4
Subject: re: [#24342967] dom flights - flight info (Timing / terminal / baggage) - baggage allowance - tua9tt95e

Dear mr akhilesh, thanks for reply, i have booked my ticket from laptop, from screen shot can not be taken, secondly i have not assume that this will be happen after booking, actually i have visited the site of sky scanner for booking, where some of site were shown with their rate, from that list i have seen goibibo, which is our local booking site, and we have always keep trust on our local site and after verification of all details i have think and started my booking, even today i have seen the same position that 2 piece of begs allowed in each sector per adult, i have not think nor any ideas that this will happen with me after booking, otherwise i will make copy and save for shown to company, neither only this happen, when i have started booking the amount shown after flat 2000.0 discount rs.94244.00 while after payment what amount deducted you can see from this attached ticket and your company account, how every i have no any problem for amount, but this worry for me that instead of 2 beg only 2 beg is permitted, hence i am once again request please solve this issue, at your level with airline, and issue revised tickets, if this is not possible for your level, please give me the email id of your higher authority, unfortunately i am currently in usa, hence i can not talk on my local registered number, in this case please provide me the whatsapp number so i can call
Chandersen bhambhani

Sent from yahoo mail on android

I booked a room at hotel jinendra palace jaipur for one day 12/08/2018 through gobigo, but because the room was booked through gobigo
1. Allotted the room in basement which one not like to take. It was not a free offer from hotel.
2. No welcome tea/ snack.
3. No bathroom accessories (I. E shoap, pest, oil provided.
4. Rs. 300/- was charged for a guest who has a visit to me. No notice was there in hotel mentioning hotel not allowed a guest to visit or is changeable.
5 it's reddiculas, a reputed online site 'gobigo' provide the hotel of such 3rd class hotels.
6. I will take a causion while dealing with gobigo.
- r. P. Agrawal (Booking id htlc 4d9uum dt. 12/08/2018)
(Your cc ms nandita supporting​ wrongs of hotels).

My relative mr. Amit vikram sigh was booking a hotel feom goibibo on 17/05/2018. At payment gateway while making payment, amount of rs. 12370/- got deducted but hotel not got booked and status was showing payment pending.
Now he contacted his bank and after 60 days they said that payment had been received by merchant (Goibibo).
Now when he called them (Goibibo) for refund, they simply closed the case by saying that he need to check with bank.
I want goibibo to tefund his money which was wrongly deducted, and filing a case.

I have booked train ticket bearing the following details.
Pnr number: [protected]
Transaction id: [protected]
Train number / name:16382 cape mumbai exp
Booking date: 02 aug 2018
From: katpadi jn (Kpd) 24 sep 2018
To: pune jn (Pune) 24 sep 2018 00:35 hrs.
Ticket type: e-ticket
Vikalp status: no
Boarding station: katpadi jn (Kpd)
Date of boarding: 23 sep 2018 00:50 hrs
Booked from: goibibo
Ticket charge: 1010
Quota: general
Class: sl
Total fare amount: 1010.0
Service charge: 0.0
Bank name: rds
Charting status: chart not prepared
Insurance company:
Policy issue date:

While booking, for passenger number 3 & 4 berth option is not given and hence booked under nosb. As travelling such a long distance, i wanted to cancel the ticket. But failed even after several attempts as i have forgotten my pass word. I tried to reset my password through your helpline but in vain.

Hence my request is to cancel the ticket (Or) upgrade it with berths for all passengers.

My gmail id is : [protected]@gmail.com
And registered mobile number is [protected]

I had booked (3ac) 6 train tickets from borivali to mavli for 16th september and i'm given tickets from dahod to mavli. The tickets are of no use to me at all.

The customer feedback team is responding that we have forwarded your case & have stopped replying since 2 days.

They are trying to avoid me and i want a 100% refund & damages for the same.

I had made a resrvation for travel from udairpur to patna on their website for 31.08.2018. Before completeing the booking i took a snapshot of the date and travel time and flight detail. On completeing the reservation the ticket received was with udaipur to delhin on 31.08.2018 and delhin patna on 01.09.2018.

Attached is the snapshot from their website which was taken.

A senior ctizen is travelling and its not practical for her to take a one day halt. I made several complaints with goibibo but they refuse to accept the mistake.

I have requested them either refund the money or change the date back. But they have turned deaf ears.

We as consumers are faced with such fraudulent companies who after making a mistae refuse to even accept or do anything.

I have deactivated my goibibo account associated with my mobile number: [protected] & my email id: [protected]@gmail.com.
The account was deactivated in november 2017.
In spite of that goibibo team is still send me promotional messages.
I am really dissatisfied with their services and misleading offers.
I have asked the customer care team of goibibo to delete my name from their database but in vain

To day i have booked 3 Flight tikets from Vijayawada to Tirupathi(2A & 1 Child). for tirumala darshan on 28.08.18.
While searching i look for 26.11.2018. But unfortunately after completion of booking it was booked for 11.11.2018. I dont know how it was happened and immediately i approached Go iBibo Customer care for resheduling the flight dates.
Customer care executive is telling that date may be changed due to technical error from Goibibo side and need to pay resheduling charges

I have received a answer that i have to pay 3000towards the reshedulign charges + Flight fare difference charges. and after some negotiation they told me that u need to pay 3855 to resheduling the flight

I have asked for the flight fare difference and they told me that it is Rs. 855/ Passenger and saying the flight fare is 2835 on 26th Nov 2018. I hacve cross checked the same in Go ibibo web site and it is clearly showing the fare of Rs. 2030 for the same flight.
And customer care Person told me that log out from the site and check as guest with out login details.
I have checked for the same even then also i got the same Price of Rs. 2030.

Customer care person arragently saying that ihave to pay the difference fare of flight. but as per the go ibibo sight information there is no difference in flight charge for 11.11.2018 to 26.11.2018.

My question is even there is no fare difference in goibibo sight how they are asking for fare difference charges of Rs.855.

Is go ibibo is cheating the customers are ur customer care persons or your site is cheating the customers.

and think from my side that how can a customer will bare the charges if the mistake is from goibibo site.

Plz clarify the same and do needfull

Dear sir / madam

Earlier l launched a complaint regarding hotel booking made through gobibo.com on 12 th may 2018.in that case transaction has been showed failed but amount of rs 9246/- was debited to my account. After that you looked into the matter and told me that there is no any such amount credited to your account. So i launched a complaint in my bank (Bank of india). After their survey they told me that the transaction was successfully done. They also mailed me the same.

So kindly look into the matter and resolve this issue asap

Details are as below :

Name mrs nivedita prashant hardikar
Card no[protected]
Transaction date 12 may 2018
Amount rs 9246/-
Transaction pay u id seq no pos ibibo group private
On pass book medr / ibibo group v/d 12.05.2018
Email id prasant. [protected]@gmail.com
Contact no [protected] / [protected]

Pass book image attached

Regards nivedita hardikar

I have booked hotel on 15th July through Goibibo Mob app at calicut and paid Rs 2671/-.but due to unfortunate hurthal called off by political party, i had to cancel my stay their and had to return from calicut..
And contacted the customer care and they have in turn spoke to hotel team and hotel team have agreed for 100% refund to me. and there is mail initiated by hotel team also as well.

But there is no response from Goibibo team despite of marking mail to Chief operating officer.

My contact details:
Name: Manikandan P T
Mob: [protected]

Request your support.

I made a purchase on the online website and initiate transaction through airtel wallet on 4th of august 2018. The amount was debited from the wallet through the ibibo payment gateway however even after many hours the transaction was not complete and the money is still not credited back to the airtel wallet. Please help in getting the refund of the amount from ibibo gateway.

The payment amount is rs. 1580

I have made a booking on goibibo through a campaign in which citi is partnered with goibibo to provide a cashback of rs.1200 on booking of domestic flight above 5000rs..
I had made a booking for a flight from jaipur to kolkata for 2 people in june.
The offer i had availed was 1200/- cashback on booking through citi bank on goibibo app.
The pnr number for the booking is : pguhgq.

Please look into this on priority and provide me the cashback as soon as possible.

I have made a booking with Goibibo (package booking). Details as follows
Flight - Del to Banglore (24th June) and return (25th June) also hotel booking for 24th June check in @ The Park, Banglore.
As per their policy, there is no refund for hotel booking and for flight they have to do refund after deducting the charrges. I have requested for refund on 22nd June and they processed it on 23rd June and they have agreed the refund amount will be received in my CC account within Max 15 Days. Till this date ie. 02nd August 2018, i havent received any money. Also whenever i raise ticket regarding this issue, i may get few mails which is kind of system generated, tried calling customer care not even connecting. Two or three times i got call from the customer care executive and they said issue will be resolved and money will be credited back within 4 or 5 days. this is going on and till now nothing happend. i told them even i will go legally, still no issues for them. they dont even care about the customer or service. They just need money from the customer. Worst experience. Please resolve this issue or guide me for further steps. image attached for proof

Sir i m waiting for my refund amount of train ticket cancellation.
Its been 19 days since its cancelled and have received confirmation form irctc as amount has been refunded to ibibo. Still its been not credited to our account.
Ibibo customer care not even responding to our calls...
Name: tabrez pasha
Booked:[protected]
Transaction id: [protected]
Gobibo booking id: trndf2sw8le6k5
Gobibo invoice id: trti[protected]
Pnr: [protected]
Amount: 3690 rs
Ac number: [protected]
Cancellation date:[protected]
Mop: net banking from federal bank
Email id: tabrez[protected]@gmail.com
Contact number: [protected]
[protected]
Goibibo cc number:[protected]

Do the needful soon..
Thank you

On may 30 2018 i booked a hotel for 1 day in kalimpong on gobibo website.
I paid an amount of rs.2322 through sbi internet banking and transaction id is [protected]igadpvzyu5 transfer to 459. But i did not get booking confirmation. I enquired with bank too and they clarified that transaction is completed at their end.

My kind request to goibibo to look into the matter and refund my amount.