Ibibo Group / Goibibo — Payment deducted twice, Need Refund

I have done a hotel booking with Booking ID HTLRHB89WS on 3rd January 2021. The total amount for this booking was Rs.10921.76

As per your policy Rs.1/- was debited to my HDFC card immediately and balance was suppose to be debited on 6th Jan. On 6th Jan I have received a mail from your end that your credit card auto debit instruction is failed and to keep the booking continue please pay the balance amount Rs.10920.76 from any other card.

On receipt of this message and to keep the booking continue I have paid the amount from my AMEX card. After sometime I have received a message from HDFC card that you card is debited with Rs.10920.76 which means double payment for my booking.

You are requested to please refund my amount of Rs.10920.76 to my AMEX card or HDFC card immediately.

Thanks & regards,

Hari Prasad Khandelwal
Was this information helpful?
No (0)
Yes (0)
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5121
    Pending
    0
    Resolved
    1769
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR