[Resolved] Ibibo Group / Goibibo — refund against cancelled jet airways flight from dubai to mumbai

Manoj Kumar and

from Mumbai, Maharashtra

Apr 19, 2019

Address: P. O. Saravali dist palghar Maharashtra 401504, Thane, Maharashtra, 401504

Sir
Today i have received mail from jet airways that flight no -9w577 in which i had booked three tickets from dubai to mumbai on 25th may 2019 has been cancelled as per mail mentioning that if tickets booked thrgh third party. You should contact your travel agent for refunding... Since then i have been trying to contact go ibibo thrgh mob app and customer care no... But not getting satisfactory response and auto-generated or updated massage still showing flight on time.. Hence i would like to know your refunding policy in case of flight cancelled... I hope prompt action from go ibibo in this regard
Pnr no-pyxnnj

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May 26, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Manoj Kumar and,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIMUMOBe950b[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27556207.

For any clarification, please revert on the Ticket #27556207.

Assuring you best of our services.

Regards,
Team-Goibibo

Jun 18, 2019

Updated by Manoj Kumar and Complain marked resolved but it didn't resolve till date refund pending since last three months

Jun 18, 2019

Updated by Manoj Kumar and My complain on 19/04/2019 is showing resolved but actually it didn't resolve till date... Wrong input from Goibibo...

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Comments

supervisor

Apr 20, 2019

To the author Mr. Manoj Kumar

Nobody will examine such indeffinite public complaint, which does not show:-
- each name of each passenger,
- each eticket in full or,
- each PNR along with invoicee / receipt in full
- notice of the cancellation.
minimum.

The author has a duty to show all related documents prior to payment for the legal asistance, if he/she reasobaly expects the refund (payment of the debt for e-ticket) and, if any, additional costs.

If the anonymous author wants his "money back", the author will not get them never,
upon the effective assistance in the delivery of judgement,
following the submission by the lawyer or by the legal professional, who is hired for the remuniration.

It is not a joke.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents email
aryan @ vivaldi.net