[Resolved]  Ibibo Group / Goibibo — Refund amount not received - goibibo

Address: 122018

Website: goibibo.com

Dear Sir/ Madam,

I have booked a bus ticket from Chennai to madurai through GOIBIBO on 03.12.2015 for two passengers. Scheduled time was 04:30 pm. At 3:53 pm i received a message saying that the bus has been cancelled and i will receive my refund. It has been around 50 days and i am yet to receive my refund amount. I didn't contact goibibo in Dec 2015 thinking that my amount would have been credited. But referring my account statement by month end, i found that there was no credit. So i contacted goibibo customer care on 02.01.2016 and i was informed that i will be receiving the money within a week. But no refund till date. I have been following through calls from Jan2, Jan4, Jan11, Jan14, Jan18, Jan 21, Jan22 and Jan23. The reply i get from them is that i will get a call at the end of the day and they are processing the complaint. But i have never got call back even for a single day, it is me who is following for my refund. I am almost fed up by their response, am certain that there won't be any effective response regarding my refund.
Kindly help me with the refund.

The following are the details of ticket,

Booking Id : GOBUSANDfc0fa[protected]
PNR no. : TS-RB22455282NGI/24129
Travels Name : JJ Travels
Souce &
Destination : Chennai to Madurai
DOJ : 03.12.2015
Journey time : 04:30 PM
Passengers : 2
Cost of ticket : Rs. 1500