[Resolved] Ibibo Group / Goibibo — refund amount not yet given for cancelled flight

Guruvishnuvardhan

Mar 14, 2019

Address: Gurgaon, Haryana

My indigo flight 6e354 from bangalore to coimbatore cancelled on 23rd january 2019. I have contacted the indigo airlines, they refunded the amount (Rs.1989) to goibibo account on 23rd january 2019. But still i didn't get the refund amount to my account. I have also mailed them and seeked for customer care many times, but they are very lethargic. Till now they haven't refunded my amount.

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Apr 21, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Guruvishnuvardhan,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Mar 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Guruvishnuvardhan,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Comments

supervisor

Mar 15, 2019

Can you check, whather you had stated the account number, bank full ID
on 23 Jan, 19 from the the governing body, which disclose employees and statutory rules never
Goibibo, as far as my oppinion concern, had not employed pilots
for the Indigo flight 6E354 from Bangalore to Coimbatore.

supervisor

Mar 15, 2019

My last 2 cooments contain jokes. Do take 2 last comments seriously and with smile.

Ayush Kumar Srivastava

Mar 15, 2019

I was booking my flight from Delhi to Nalchik.But due to technical issues the booking was failed but money got deducted by my bank account.So now please refund it to my bank account.