Ibibo Group / Goibibo — Refund not get from last 3 month

Address: GARHWA KHAS, post- mehrauna ghat

I have booked a ticket from jeddah(ksa) to lucknow due to corona the flight has been cancelled it's more than 4 month i am still waiting for the refund. last month in sep 6 i got a mail from goibibo that with in 4 days you will get the refund but still i am waiting for the refund. there is no way to contact with the customer care i have tried so many time to contact kindly help me. the amount which i expected from the goibibo is Rs.32000/-