[Resolved] Ibibo Group / Goibibo — refund not initiated even after jet notice of flight cancellation

Ankan1987

from Mumbai, Maharashtra

Apr 17, 2019

Address: Kolkats, 700059

Hi,

I had booked a return travel ticket from amsterdam to kolkata via goibibo. Jet was the primary flight operator (Mumbai to amsterdam) of the international part. No issue was there while coming to kolkata but now jet has stopped their operations formally and even they put a public notice on their website today 17 apr 2019 that today was their lasy flight and they are suspending all other domestic and international flights. My return ticket is scheduled on 23 apr 2019, so when i asked goibibo to check with a jet to start processing the cancellation and refund, the executive said they dont have any confirmation on jet flight cancellation and i should wait till last moment.
I asked them its already a public notice, why cant you raise a refund request on behalf of passenger?

They dont have any answers neither they agree to take care of the fare difference.

Why should i suffer till last moment and why cant goibibo raise a refund even after jet put a formal notice of flight suspension?

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May 31, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ankan1987 ,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ankan1987,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Comments

supervisor

Apr 19, 2019

To anonymous author,

The above text does not show:-

a) full name, address, contact number

b) primary invoice / ticket

3) addressees

Nobody has a duty to reply to anonymious or indeffinite complaint.

The service provider shall not answer the question similar to
"who will pay the unknown difference to anonymous?"

If the passenger does not know his rights (amout he is entitled to, the term) in a particular sutuation,
such passenger has a duty to present documents and, if the necessary for him,
the passenger can hire a legal professional for an agreed fee or to refuse from further demands.

Nobody has a duty to serve free of charge.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents email
aryan @ vivaldi.net