Ibibo Group / Goibibo — Refund of cancelled Air India flight

Address: Mumbai City, Maharashtra, 400025

Website: Goibibo

Dear Sir,
I had booked Mumbai-Singapore and return by AIR INDIA through GOIBIBO booking ID AMD7H93NP on December 13, 2015.The return flight AI 343 from Singapore on February 14, 2016 had to be cancelled at arouind 10.30 pm local time due to technical snag in the aircarft. The flight was canceled after passanger had been given boarding cards and they were ready to Board at the Gate. This can be verified from the records of Changi airport.
I had contced your customer service on telephone No[protected] on February 20 and was given ticket number 1505637, you can verify this from your records. Untill today, ie, March 1, 2016 ( after 11 days ) i have not heard anything from Goibibo support. Finally today at 9.30 pm when i called the suport service at the same telephon enumber I was told that the Airlines has told that the flight took off from Singapore in time. On my showing surprising the inaccurate information and request to share the Airline response I ahve been told i will have to wait fro next 3 to 5 working days. I undersatnd that Goibibo takes pride in its Customer service.
My expereince seems to be absolutely otherwise. May i request you to look into the matter and revert as when can i expect FULL REFUND of my return flight CANCELLED by the Airline ?
Regards
Vinay Baijal