[Resolved] Ibibo Group / Goibibo — refund of void ticket

Permod Kumar Gupta

from Gurgaon, Haryana

Jan 26, 2020

Address: A 801 La Lagune Sector 54 Gurgaon, Gurgaon, Haryana, 122011

I booked 2 tickets from delhi to london and back and by mistake month mentioned was february inplace of march, i realised within minutes and requested gobio t change the date and was advised by their executive mr anshul (Chat history can be checked) that kindly rebook again through gobibo and we will deduct total 708 inr as per void option same day rebooking.
I was informed by bank and gobibo that theyhave deducted over 26, 000 inr in addtion to 10, 000 additional cost of date cange.
I will request to get full refund after deduction 708 inr as advised in written by mr anshul of gobibo and i will pay 708 plau fare difference of 10, 000 inr.

Kindly arrange to settle refund as soon as possible as i have limited resources and a retired govt official need funds for my international travel.
Best regardsdr permod kumar gupta

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Mar 1, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Jan 26, 2020

Updated by Permod Kumar Gupta Customer executive from GOBIBO was very courtious and promised to look into and chat history and inform the decision soon.

Verified Support

Jan 29, 2020

Ibibo Group / Goibibo Customer Care's response Dear Permod Kumar Gupta,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care

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Comments

Yuvi15

from Gurgaon, Haryana

Jan 28, 2020

I tried to explain the whole story to Customer support executive Mr sailesh and also informed him hw i was not completely guided for VOID/REBOOK ticket and cancellation question was asked which i took as i need to cancel first than request for refund.
My cancellation has been taken as done from my side and deducted 26, 000 plus INR on same day and 1 hrs time in rebooking as advised over chat by Mr Anshul of Gobibo. I feel cheated due to incomplete information and assumption that customer knows all rules for VOID/REBOOK/REFUND?. Additinal chat pages can be shared if necessary or i can visit personally to GOBIBO office which is close to my house and share all chat details.

I am forced to take the extreme step of consumer care service as Contact details in Website for CEO GOBIBO is not updated and i am unable to contact him/her. I will again request to look whole chat history and take right decision to avoid further harassment to customer well as company.

BR
Permod Kumar Gupta