Ibibo Group / Goibibo — Regarding my journey

Address: 533106

Website: www.goibibo.com

I booked ticket through goibibo for Dhanunjaya travels.But Without any prior intimation they have changed my bus to kaleswari. The worst part is they have given me last seat in the bus which does not even have a push backrest, armrest, minimum leg space.i had a horrible experience. Moreover, the head room was very little being last seat i wanted to close the AC vent which is not possible.staff behavior was very rude when i asked for change of bedroll as the bed roll was different given to every other passenger on the bus, when i sought justification, they wanted me get clarification from the agent i booked.