First of all you should provide with customer care no. and email id for complaints. As a customer we dont have a place to complain or speak to . You guys just have whats app that too you cant write there just reply to the fixed format messages.
Issue
Booking ID: *GOFLDMTBD1AF[protected]*
Due to reschedule of Air India flight by 24 hours, i have cancelled the flight on 15th jan 2022 and asked for the refund from goibibo .I have called the airlines on 15th Jan 2022 for the refund and they confirmed that they have passed comment on the pnr stating that due to reschedule of flight from their end they have given me 100 percent refund on my cancellation and shall be collected from travel agent i.e Goibibo Again to reconfirm i called back the airline on 17th or 18th of January 2022 and got to know that still my tickets are not cancelled from goibibo end . i request you to look into the matter and proceed with my refund
I have the call recordings of Air India too which i can share if you can give me email id
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