| Address: Rajkot, Gujarat, 360005 | | Website: www.goibibo.com |
Hello Myself Gaurang Shukla and staying in USA. I recently have to visit India and first time I choose some different company other than Make my trip to do my flights bookings and I had the worst experience and felt like i am robbed.
Here is the way this company rob people, they have marketed go cash as a reward cash money that you will get once you make any reservation and they have marketed it such way that you can use that money in your next purchase, trust me they will rob your money by luring you by lucrative money back deals but will charge you more for what you can get at cheaper rates in other websites and finally giving you nothing in go cash (you can use only 5% of Go cash at a time)
I made a reservation they have nothing mentioned about term and condition about go cash except in a small letter you cant even see
When i called there was one guy from customer service named Manish I had the worst customer service experience, He was prepared for the answer and didn't even listen to my problem (i am sure he kept my phone away when i was explaining anything to him) and this Manish was speaking it too fast that he didn't care at all to resolve my query and when i asked him about the his full name he pronounced his name is such way that i don't get it at first attempt, repeatedly asking he mentioned something which i can at least hear Manish Khimani (not sure if he has give right name at all) but this guy was simply ridiculous more that the company he works for.
This company is marketing in a wrong way about the go cash... Please please stop robbing people and someone should take action to in their thief marketing of go cash, they should put terms and condition (atlest the main thing)major thing in bold letter Was this information helpful? | 
Greetings from Goibibo Team
In regards to your mail, Please be rest assured that your feedback is important to us and we have taken note of the same for further review and enhancements of our services. We accept your feedback and the same will be shared with the concerned Team and we will make sure that this will not repeat again in future.
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Also note that this is certainly not how we operate and will make sure that such issues are not repeated to ensure hassle free travel for all the passengers.
Hope the above is in order for your understanding.
In case of any further assistance, please feel free to contact us. We will be glad to assist you.
Thanks and Regards
Rohit Singh
Goibibo!! Team