[Resolved] Ibibo Group / Goibibo — ticket not received, money has been deducted

[Resolved] Ibibo Group / Goibibo — ticket not received, money has been deducted

N Niyati Koli from Mumbai, Maharashtra Apr 21, 2019

I have booked flight tickets from mumbai to heathrow for 24th may, transaction id being - vt191100079000010753156. I paid on 18th april, 2019. Goibibo booking id is goflimu6dbab[protected] We have been constantly following up since the time we have booked, as the amount of rs 53, 499 got deducted as soon as we secured our booking. Toll free number which is definitely not helping and gia being super useless, there is no way to get any refund either. Was this information helpful? No (0) Yes (0)
May 27, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 22, 2019 Ibibo Group / Goibibo Customer Care's response Dear Niyati Koli, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLIMU6DBAB[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27598775. For any clarification, please revert on the Ticket #27598775. Assuring you best of our services. Regards, Team-Goibibo
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Comments

supervisor

Apr 21, 2019

To the author Mr. Niyati Koli, India

1. "transaction id being - VT191100079000010753156"
// the participants of the internationlal civil aviation do not deal with such ID //

2. The identefication of a passenger is a valid PNR or e-ticket. Such evidences are absent.

3. Goibibo "booking id is GOFLIMU6DBAB"
/There is no such reservation with Goibibo/

4. "We have been constantly following up since the time we have booked, as the amount of Rs 53, 499 got deducted "

Does the author trully believe, that a common reader can trust, that

a) the travel agent is guilty in any their fault, after the introduction with such indeffinite text without any attachment?

b) the author Mr. Niyati Koli is able to undarstand his own needs from such text?

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd, UK
for request with documents use email
aryan(at)vivaldi.net