[Resolved] Ibibo Group / Goibibo — train ticket cancellation amount refund

Tabrez786786001

from Bengaluru, Karnataka

Jul 30, 2018

Address: 560095

Sir i m waiting for my refund amount of train ticket cancellation.
Its been 19 days since its cancelled and have received confirmation form irctc as amount has been refunded to ibibo. Still its been not credited to our account.
Ibibo customer care not even responding to our calls...
Name: tabrez pasha
Booked:[protected]
Transaction id: [protected]
Gobibo booking id: trndf2sw8le6k5
Gobibo invoice id: trti[protected]
Pnr: [protected]
Amount: 3690 rs
Ac number: [protected]
Cancellation date:[protected]
Mop: net banking from federal bank
Email id: tabrez[protected]@gmail.com
Contact number: [protected]
[protected]
Goibibo cc number:[protected]

Do the needful soon..
Thank you

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Aug 30, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2018

Ibibo Group / Goibibo Customer Care's response Hi Tabrez78678600,

Greetings from Goibibo.com.

This is in regards to your booking id: TRNDF2SW8LE6K5.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are checking it with the IRCTC and we will get back to you by EOD tomorrow.

Your case has been escalated to the customer delight team now and we are personally advocating your case.

Assuring you best of our services.

Regards,
Team Goibibo.

Verified Support

Jul 30, 2018

Ibibo Group / Goibibo Customer Care's response Hi Tabrez78678600,

Greetings from Goibibo.com.

This is in regards to your booking id: TRNDF2SW8LE6K5.

We have checked and processed the refund manually now. The refund will be credited within next 5-14 business days.

Thank you for your co-operation.

For further queries feel free to write us.

Team Goibibo.

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Comments

Sajeed Sultan Shaikh

from Nashik, Maharashtra

Jul 31, 2018

Dear Sir/Madam,

I am book my railway reservation from irctc but I am confuse to payment goes to ibibo web pvt ltd/91975684 from union bank of india, manmad branch
my amount Rs.111.80/-
I don't know how to going my amount to the IBIBO WEB PVT LTD so please refund my amount

Tabrez786786001's [Complaint's author] reply, Aug 6, 2018

SEND THE TRANSATION DATE AND MONTH AND DEBITED AMOUNT AND BOOKING DATE, PNR NUMBER AND PASSENGER NAME ALONG WITH ACCOUNT NUMBER AND BANK NAME.. AND GOIBIBO TRANSATION ID AND INVOICE ID...

sharath leela

from Chennai, Tamil Nadu

Aug 7, 2018

Hi, i did an order of pizza last night but amount got deducted from my account but no order has been placed and there was no refund happened until now please check that and call me on [protected]
please do needful asap
account number [protected]
transaction id - [protected]

regards,
k r sharath babu
bangalore