[Resolved] Ibibo Group / Goibibo — transaction failed but amount not refunded from goibibo

[Resolved] Ibibo Group / Goibibo — transaction failed but amount not refunded from goibibo

M Magizhchi P from Mumbai, Maharashtra Apr 27, 2019

I have booked the air ticket 0n 19th april 2019 from chennai to bhubaneshwar for rs 5610. After completion of payment it showed transaction failure. So i waited for 6 days for the refund amount. But till now its not yet refunded. I have send the complaint in customer service forum but no response from the company. So im writing here. Do the needful Was this information helpful? No (0) Yes (0)
Jun 3, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 29, 2019 Ibibo Group / Goibibo Customer Care's response Dear Magizhchi P, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 247 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support May 03, 2019 Ibibo Group / Goibibo Customer Care's response Dear Magizhchi P, Greetings from Goibibo.com We are resolving this complaint, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 247 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected] Calling From Abroad: +91-[protected]. You may contact Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo
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supervisor

Apr 27, 2019

To anonymous author

Nobody has a duty to accept, to examine and to issue the decision related to

- anonymous complaint (text), or

- unidentified complaint (text), or

- the complainant does not produce the relevant attached documents, issued to his / her own name.

sr manager for ICAO / IATA irregularity matters (Asia and Europe)
Aryan engineers Ltd