Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
Complaints 23730
Resolved
14270
Unresolved
9460
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 112

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
Geeta Devi SAI
from Delhi, Delhi
May 31, 2022
Report
Copy

Hi,

I am having a saving account with privilege banking in ICICI Bank and my account details

Account No[protected]
Account Holder Name Geeta Devi

I withdrew the RS 12 lac from my account by self Cheque, after a few days of withdrawal, Bank has deducted INR 6342.50 against the CashTxnChgs (Attaching the screenshot of Bank Message ) . When I was withdrawing the amount, no one informed me about this charge and even there is no RBI rule mentioned of it .

I request you please help me to get my hard earned money returned

Thanks,
Geeta Devi
+1 photos
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 03, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Jun 09, 2022
Updated by Geeta Devi SAI
As discussed customer care executive, they said deducted ammount will be credited with 2days but still waiting our money to be credited in my account
Jun 17, 2022
Updated by Geeta Devi SAI
Will you please confirm when you return my deducted ammount, as it's been long time when you committed that your money will be returned soon. I also emailed you on your registered email, but didn't get any response.
As discussed customer care executive, they said that deducted ammount will be credited with in 2 days but still waiting our money to be credited in my bank account.please look on it on priority basis.
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    PRASAD GUJAR
    May 31, 2022
    Report
    Copy

    Address: ICICI, Kharadi branch, Pune, Maharashtra

    Hello.. I am salary account holder with ICICI bank for many years. Today, I pulled out the transaction statement for last month and was surprised to find a deduction of Rs 590 under description ECSRTNCHGS... I am sure that I have not done this expense myself. Moreover, this deduction has been done without my knowledge. I did not receice any sms on my registered mobile number. I would request ICICI bank to promptly look into this.
    ICICI Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      rajesh@18
      from Chennai, Tamil Nadu
      May 31, 2022
      Report
      Copy

      Money deducted from my savings account

      I am Rajeshkumar. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till APR-22) on 27-MAY-2022. I have never used my demat account till now.

      They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

      When i created the...
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy
      R
      riyasrv
      from Chandausi, Uttar Pradesh
      May 31, 2022
      Resolved
      Report
      Copy
      Resolved

      Hi, I'm Riya Srivastava. I feel troubled and helpless by the service provided by ICICI bank.
      Transaction failed but amount got deducted, no refund provided. Wrong e-mail registered by bank only as credit card was sent forcefully. No customer care number works. No proper responses on mails. On mails, they keep asking for registered mail id even after updating the email id. Pathetic service by ICICI bank.
      Jun 2, 2022
      Complaint marked as Resolved 
      They mailed me using [email protected]
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 03, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        abdul sk
        May 31, 2022
        Report
        Copy

        Address: MG ROAD VIJAYAWADA ICICI BRANCH
        Website: Account num : 630601560086 Insurence name : IPRUGTP- NCA NUM : 8328313696

        Dear sir,

        my account montly amount 100rs cutting in 4years please stop the process please stop him

        Account num :[protected]
        Insurence name : IPRUGTP- NCA
        NUM : [protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06izr) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Shyam7433
          May 31, 2022
          Resolved
          Report
          Copy
          Resolved

          Unusual money debited from my account 590
          Account detail
          Register mo Number-[protected]
          Account number[protected]
          Branch-Dhanera
          Saving account
          Name-yogeshbhai gopalbhai Thakkar
          +1 photos
          Jul 4, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 03, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Rupali Motwani
            May 31, 2022
            Resolved
            Report
            Copy
            Resolved

            Ecsrtnchg charges 590rs debited

            Address: D 1003 Stuti Universal, Opp Soham Residency, nr om om sai petrol pump, pal rto,, Green city road, pal

            My Account got debited with 590 Rs as ECSRTNCHG. Please refund my amount and do needful.
            I am old customer of icici bank but not satisfying icici bank rules.this is not first time so many times same issues i am faced.
            This is not fare.

            Thanks & Regards,...
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            R
            Rm123@
            from Lucknow, Uttar Pradesh
            May 31, 2022
            Report
            Copy

            Address: mumbai

            Dear sir
            I already submit complaint before 20 days ago, but I do not find any response. I hold ICICI tax saving bond 022005-tsb-two. After passing maturity date i donot received maturity amt. Please help me.

            Thanking you
            Sudarshan Dhari Nath Gupta
            ICICI Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Neha Kalani
              from Rajahmundry, Andhra Pradesh
              May 30, 2022
              Resolved
              Report
              Copy
              Resolved

              Unable to make transactions due to "security reasons"

              Address: Hero Honda Branch, Gurgaon

              I have been trying to make a fund transfer of ~3, 37, 000 for the last 5 hours, and haven't been able to. All it keeps saying is, "Your transaction couldn't be completed because of security reasons".

              I have to transfer this amount latest by tomorrow, or I would lose my vehicle.

              A customer agent called me to ask if the attempt to transfer fund was fraudulent. I told him no, I was attempting this myself, and asked...
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              A
              Abhilasha Chander
              May 30, 2022
              Resolved
              Report
              Copy
              Resolved

              ICICI has some server issues or what I don't know. Every time shows a random error for seeding my bank account with Aadhar. Says name mismatch from previous bank, which is totally an unacceptable request.
              +1 photos
              May 31, 2022
              Complaint marked as Resolved 
              Today finally resolved
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 31, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Abhishek Ahire
                May 30, 2022
                Report
                Copy

                Rs. 826/- charged for DMC demat account which I am not using at all. Demat account was opened free of cost and now they are charging the money out of the blue without any notice or explanation for the deduction. This is not a way to deal with your loyal customer. My appeal is to close the demat account and credit the money which was deducted from my bank account.

                Trading account no - [protected]
                ICICI Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kandhavel A
                  May 30, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Madurantakam.

                  I received a sms as below "Dear Customer, your ICICI BANK Deposit Acct XX0650 for Rs.2000.00 has been opened on 29-May-22. The deposit advice will be updated on Net Banking within 1 wkg day."

                  Then i checked my account it got 2000rs transferred. But i didn't invoke any transaction.
                  Jul 1, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 31, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,
                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06iwa) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Semanathan
                    May 29, 2022
                    Report
                    Copy

                    I am therese. 826.00 rupees has been deducted from my account as (Dmc/IN[protected] dp chgs till Apr-22) on 27-May-2022. I have never used my demat account till now.

                    They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                    When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount.
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Ajith Kumar B
                      May 28, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Amount got debited automatically from my account

                      Last may 3 2022, in my account 4, 350 amount got debited automatically, kindly refund it!...
                      +1 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      L
                      Laab
                      May 28, 2022
                      Report
                      Copy

                      Address: Mumbai

                      I am trading member of ICICI Direct and my unique number is [protected].

                      On 22nd February 2022 in the morning around 9.15 am had a credit balance of Rs.19707.30 in my trading account.

                      Placed an order to buy put option of Asian paints with strike price of 3340 at market., Of expiry on 24th February 2022.

                      The system picked the order at the market price of Rs 437.95, as my order was for market price.

                      The total value of the order was Rs.65692.50, and it was executed.

                      Immediately on the 22nd itself, ICICI customer care, help desk and subsequently compliance officer, coo was communicated but yet to resolve the issue.
                      N

                      Now with the available trading limit of Rs.19707.30 how an order for Rs. 65692.50 can be approved, .

                      The SEBI's circular effective September 2021 states in orde to get an option order exeuted the customer should have 100% upfront margin, in his trading account, certainly it wasn't there in the above referred case, apparently there was a system error on that day/moment.

                      Further on going through the order book of my account it was noticed the buy orde was executed at Rs. 437.95 and the square off price (sale price) was shown as Rs.96.25( have already forwarded the snap shot to the concerned team).

                      Comming to the Trade book of my account the purchase price is correctly shown but the square off price ( the sales price) is shown as Rs.129.45 ( this snapshot is already forwarded) .The contract note and relevant account posting is done on Rs.129.45.

                      Generally the order book and the trade book should be showing the same figure for the completed order, but here there is huge difference of Rs.96.25 to Rs. 129.45 between order book and trade book, this again confirms that there was a system error on that day/moment.

                      On going through the historical contract wise price volume data of NSE, it shows as the opening price for the above referred order
                      Was Rs.437.95, and that was the day High, the day low Rs.129.45, now the question arises from where did my order book picked Rs 96.25 when the price never reached on that day. This also add to the confirmation that there was a system error on that day/moment.

                      One of the repersentative of the organisation had mentioned in one of his response that the system had taken the price of Rs.96.25 as last traded price and calculated/ compared the availability of my trading limit and placed the order in the execution platform, but while executing it picked up market price and executed the order.

                      Now as per the historical contract wise price volume data on that day price was never Rs.96.25, this is also adding to the confusion, further a system/computer/ technology would and can work from higher to lower and not the other way around, so the statement of the repersentative as it picked market price was not possible as the market price was higher than the so called last traded price on that day, my orde was for buy order at market price, unfortunately the price referred was of sales price in the sales order book.

                      All the snapshot are available with the recent communication made with coo /compliance officer of ICICI direct if you still need them please let me know shall provide.

                      Now from the above it is clear that the whole issue is full of annomolly, and hence would request ICICI direct to reverse the entire transaction and bring my trading account position status quo a of 22nd February morning 9.15 am, and save me from the penalizesation for no fault of mine.

                      I will be grateful, obliged for the kind consideration

                      Thanks

                      I
                      ICICI Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        from Bengaluru, Karnataka
                        May 28, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Dear Sir /Madam,

                        Few houses has been supplying water from its borewell to water tankers for commercial distribution. I believe this commercial utilization of a residential borewell is against the law. The house has conspicuously placed pipes for easy tanker filling. The owner of the building has been providing water to as many as 20 - 30 tankers every day. This is causing rapid depletion of the groundwater level in the region.
                        Similarly there are around 6 bore wells in this area. I also doubt if they pay income tax for their earning.
                        Address:- Govindraj, Jaikumar, Nagaraj, and others, 18, Miniyellappa Garden, 1st cross, Golf club Road, Kodihalli, Bangalore-560008(near Anugraha Bakery)
                        Land mark Near Maruthi Service station, painting division..
                        Jul 2, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 29, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Suraj151
                          from Mysore, Karnataka
                          May 28, 2022
                          Report
                          Copy

                          Address: ICIC0000152, ICICI bank branch Mysore, karnataka

                          First of all i begged the representative while opening my icici saving account to do not open demat account but he told its free of cost.

                          i am not any investor and not interested also but they didnt listened to me

                          now they called and asked me to activate demat account i told no. i told i want to delete my demat and related all account. then one representative called me and told he will help to delete demat account and he then told me steps which i did. later i realized that he buy wipro stocks on my account. then he tried explaining how trading works. i got irritated with such behaviour i told i dont want investments and all related ### i want only one saving account but he did not listened. that representative name was suraj and his number was [protected]

                          later i made complaint on icici then on representative called me and told he will help to close trading account and later demat i said ok. then he told me some steps which is resulting in selling that wipro stock something. then he told me to request trading closure from account. when requested it was showing as clear the transactions/allocations/stocks. i dont know but i was unable to close it

                          i am trying again today earlier i was not having any stocks/holdings in my account not it is showing same wipro again. i dont know who will help me in this to close all this.

                          really i dont want any investment, stocks, i never interested in such things i requested only saving account and they misused me. please help
                          ICICI Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Ashish Waman
                            from Mumbai, Maharashtra
                            May 28, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: A3-501, Gagangiri enclave, Kalyan

                            I'm using icici account from last ९ years, I do not hold demat account with icici, yet a charges of rs 826 are debited from my account. I would request icici to please respond to this.
                            +1 photos
                            Jun 29, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 29, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06eyw) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            What do you mean by
                            [protected]@icici.com???

                            I have sent an email to customer.[protected]@icicibank.com

                            Please confirm.
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              Kavya Parige
                              May 28, 2022
                              Report
                              Copy

                              With out prior information or message yesterday my account got debited with 757 rupees. DMC/IN[protected] DP CHGS TILL APR-22
                              ICICI Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Ansari Ali Shoaib
                                from Bengaluru, Karnataka
                                May 28, 2022
                                Report
                                Copy

                                Address: Hosur Road Branch

                                I am Ansari Ali Shoaib. 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL APR-22) DP charges on 26/05/2022.I have never activated and used my Demat account till now.There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06d76) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit