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ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
Complaints 23730
Resolved
14270
Unresolved
9460
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ICICI Bank reviews & complaints page 108

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A
AakritiAhuja
from Gurgaon, Haryana
Jun 13, 2022
Resolved
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Address: Gurgaon

My phone and internet banking disabled while doing a transaction.

There is no forum to register a complaint neither customer care reachable.

Please revert asap.

Mob: [protected]
Email: [protected]@yahoo.com
Jul 20, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    D
    Dinesh Sai Bhaskar K
    Jun 13, 2022
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    Address: Andhra pradesh

    My debit card undelivered and even the courier partner not even called me single time before returing to origin i want my debit card to redispatch and want to know the reason why it is not delivered first time.

    Adress to deliver : 5-139/1, main road, bhattiprolu, guntur, andhra pradesh, 522256.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a079y8) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Address: Bhubaneswar

      Shares purchased without my permission by ICICI Direct on dt.13.06.2022.
      Please explain the reason. Otherwise I will complain to SEBI.

      Dillip Kumar Mahapatra
      client ID-9325827...
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      E
      ersatyam@
      from Vapi, Gujarat
      Jun 13, 2022
      Resolved
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      Resolved

      Address: Vapi Station Road, C1/208

      When I checked my bank transactions and I found that there is one debit transaction ' DMC / IN[protected] DP CHGS TILL APR - 22-- INR 826'.MNo.[protected]
      When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile or Email ID which is registered with Mob banking with ICICI.

      Till now i have never used demat account i will use it in future so did not close it because i was told while creating demat account that it never charges any.
      +1 photos
      Jul 16, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 15, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Alli Chandana
        Jun 12, 2022
        Resolved
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        Resolved

        I would like to inform you that the amount of 179/- Rupees debited from my account for past 5 months and in statement it was showing that vsi Amazon.as i am not a prime member then why they are debiting my amount.please assist asap and please find the attachment below
        +1 photos
        Jul 16, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Jun 12, 2022
        Updated by Alli Chandana
        Every month from 11-15th the amount was debited
        Verified Support
        Jun 15, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Anandu sai M
          from Palakkad, Kerala
          Jun 12, 2022
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          Address: Thekkevedu Rajeev Nagar Akathethara Palakkad
          Website: www.google.com/url?sa=t&source=web&rct=j&url=alumni.icicibank.com/&ved=2ahUKEwj1u_WH-af4AhVbIbcAHZwWCw4QFnoECAYQAQ&usg=AOvVaw01IbfXwgODvb03uenwkav0

          I am an ex employee of Icici bank. My employee id is 856165. I can't sign in ICICI alumni Web site and avail my provident fund. Please resolve it
          ICICI Bank customer support has been notified about the posted complaint.
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            S
            sdhfsdi3432
            from Morena, Madhya Pradesh
            Jun 12, 2022
            Resolved
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            Resolved

            Interest not credited

            Iwish number :[protected]

            I created iwish RD on 11/June/2021 & it was set to mature on 11/June/2022.
            I closed the Iwish RD on 12June2022 & to my surprise I received no interest since march22 month.

            I was promised 4.9% of interest rate but I didn't receive any interest since march month.

            When I called customer care, I was asked to visit bank branch . The bank branch aren't helpful &...
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            B
            bijpat
            from KOLKATA, West Bengal
            Jun 12, 2022
            Resolved
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            Resolved

            Need status of cert no 31706 in name of tara patni - no of bonds -1 issued on 18/06/1889
            Jul 24, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 13, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a077kt) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              M
              MukeshK1977
              from Mumbai, Maharashtra
              Jun 12, 2022
              Resolved
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              Resolved

              Address: Mumbai

              I got my credit card Amazon Pay one, using that I tried to open a savings account, my video KYC was also done and I received my debit card too but not still received by account no. I can't generate my debit card pin without my account no and surprisingly it says my mobile number is not registered with my mobile no, If my Video KYC was done why this all lapses, Why I need to go the bank still to register my mobile no when I have provided all my information via Video KYC. This is really not working . This is a catch 22 situation, I don't know what to do now. Please help me or I am not not going to do any banking in ICICI.
              Jul 14, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 13, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a077l0) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Sumit@1980
                Jun 12, 2022
                Resolved
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                Resolved

                Address: ICICI Bank Towers, Bandra Kurla Complex, Mumbai 400 051.

                TO
                Amazon Pay/ICICI/Concern,

                i would like to raise a complaint to ICICI +AMAZON for doing a fraud to me i was using my amazon pay card ending with last 4 digits -1016 i did some shopping by using my card which was 2 lakhs plus approx for which i had never been intimated that i am not suppose to use my card not over & above 2 lakhs .

                A)why & for what the card has been given then do i am supposed to put it in my wallet & occasionally wave in the air to show off instead of doing transactions????

                b)where it was mentioned that rewards point above 8000/- rs in a month is upper cap for any card ...its disappointing a card with 190000/- if consumed in full will be get 5% i.e 9500/- rs rewards point then how cum this policy came in between???

                c)furthur no here i was intimated that my usage is getting above the upper cap of 2 lakhs rs in a month ...

                d)why were my orders taken & were not cancelled when they were crossing the upper limit of shopping in a month ???

                e) kindly prove that I used my purchased items for commercial uses as they are for us at home .

                f)if all those purchases were for commercial uses then why orders were taken, fulfilled & delivered ?? were your eyes closed at that time & now when it's time for giving the cashbacks the whole story is being made ...this is fraud & cheating which was not expected by ICICI & AMAZON its like hand in gloves clap clap

                Further i will not beg you to reactivate my card it's up to you because if i use my card you people also get revenues but (YES I WANT MY REWARD POINTS CREDITED TO MY ACCOUNT AS THEY WERE EARNED ON ALL VALID PURCHASES IF THOSE WERE INVALID WHY THE HELL MY ORDERS WERE NOT CANCELLED & I HAVE ALL RIGHTS TO GET THE SAME KINDLY CREDIT MY REWARDS POINT TO MY AMAZON ACCOUNT .

                NOTE:- I am surely going to consumer forum as this is not the way to treat your customers by blocking there cards & eating there rewards points as per your wish & one sided decisions
                Jul 14, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 13, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a077l7) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  Dev ojha
                  from Bhopal, Madhya Pradesh
                  Jun 11, 2022
                  Resolved
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                  Resolved

                  I have credit card of ICICI, I always pay my bill manually and never opted for autodebit, but bank started charging me autodebit return fee around 5k with GST and interest charges from following months, when I saw, I started complaint through their complaint section in official website then, I sent many mails to their customers services, I got replies from them that they are unable resolve my problem.
                  Unethicalliy by hidden charges they are looting their customers.
                  Finally I decided, I will spread about their unethical business in all social media and internet.
                  +1 photos
                  Jul 25, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 12, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0762j) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    L
                    Lakshu Ravi
                    Jun 11, 2022
                    Resolved
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                    Resolved

                    Address: puducherry

                    I have been using my Internet bank account for long and now its saying it is disabled, Whenever I call customer care number, it never gets connected. Poor poor service !!!

                    This is sheer representation of poor services that ICICI Bank does offer.

                    How do I get the internet banking user id reactivated?
                    Jul 14, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 12, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0762p) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      katike sharooq
                      Jun 10, 2022
                      Resolved
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                      Resolved

                      Address: U con shoppy branch Kurnool Kurnool dist AP 9491417181

                      Respected sir today I am came to deposit amount on exact 03:12pm dated[protected] when I reached security gard not interested to send me inside i request his to send me inside i will request to branch manager to deposit amount if he not obey I will came out I said this.. all this argument he not send me inside ok he is doing good job in this time 3 to 4:people go inside and deposit money I will ask how u will send then he said me it's my wish now what he say like this then I ask to call manager he call some one it's his dpo say like this I will explain this situation he say me what u whan to do do like this he say please take action sir it's my sincerely request the branch is Kurnool ucon shoppy branch please don't neglected this message sir I hope u will take action about this situation sir
                      Jul 13, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Jun 10, 2022
                      Updated by katike sharooq
                      Respected sir today I am came to deposit amount on exact 03:12pm dated[protected] when I reached security gard not interested to send me inside i request his to send me inside i will request to branch manager to deposit amount if he not obey I will came out I said this.. all this argument he not send me inside ok he is doing good job in this time 3 to 4:people go inside and deposit money I will ask how u will send then he said me it's my wish now what he say like this then I ask to call manager he call some one it's his dpo say like this I will explain this situation he say me what u whan to do do like this he say please take action sir it's my sincerely request the branch is Kurnool ucon shoppy branch please don't neglected this message sir I hope u will take action about this situation sir
                      Verified Support
                      Jun 12, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0762u) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Archana Yuvaraj
                        from Ambur, Tamil Nadu
                        Jun 10, 2022
                        Resolved
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                        Resolved

                        I placed a return order in Amazon.
                        But refund amount is not credited yet.
                        When reached Amazon customer care, they provided RRN: 20220531

                        Kindly help me out.

                        Thanks,
                        Archana
                        Jul 10, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 12, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07633) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          C
                          ChickiBhavya
                          from Jind, Haryana
                          Jun 10, 2022
                          Resolved
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                          Resolved

                          Address: Rewari

                          Dear Sir,

                          This is regarding a Credit Card ending with 1625 which is having pending outstanding amount of 36458. Sir, this card does not belongs to me because i have neven been a part of ICICI Banking services but i dont know why this is showing that this account belongs to me. Due to this my Credit Score is also affected,
                          Requesting you to please check & remove this account from my Side. My Personal details are below:-
                          PAN Card;- CKDPK5324E
                          Mobile:-[protected]/[protected]

                          Regards,
                          Sumit
                          Jun 10, 2022
                          Complaint marked as Resolved 
                          Mark Resolved without Any Solution, Please tell me the solution.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 10, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            MUHAMMED SHIBILI VP
                            Jun 10, 2022
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                            ACCOUNT HOLDER NAME:MUHAMMED SHIBILY VP

                            ACCOUNT NO:[protected]

                            IFSC CODE: ICIC0000218

                            BRANCH: PERINTALMANNA

                            On 10/6 debited rs 525.92
                            I didn't know about this dedution
                            Sp please claryfy about this dedution
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a072q9) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              SahanaYV
                              Jun 10, 2022
                              Resolved
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                              Resolved

                              I am very disappointed with the credit card fraud transaction. When i saw message for the credit card use i was not sure who did the transaction. I did not get any message that the amount got debited. Still i turned off online transactions from the application. Post that I got a message that transaction got declined for specific amount. When I saw in the unbilled statement that the transaction has happened and it has been charged to me i informed bank + blocked my card + raised fraud complaint+ submitted customer dispute form.

                              This is the only thing which i can do.
                              This is bank responsibility to take care of all bank related things. When fraud was done i informed bank and raised complaint.
                              I am responsible for the payment i have done and i am liable to pay only amount i have used.

                              I have informed bank for the fraud transaction done and did all the what was told to me. I will not pay the fraud transaction amount.

                              When we transact we get a message and in that message it is written that if you have not done this transaction pls inform bank and block your card. I did and now bank is incapable in finding the fraud.

                              I am not at all responsible if bank is incapable in finding who used card and on which location card was used.

                              I doubt bank credibility also in this case now any one can use ur account and at the end bank is going to sit blank...

                              Below are the transaction details

                              Transaction date- 25th May 2022
                              Transaction amount- 50737.5
                              Transaction ID[protected]
                              Reference ID- 743815
                              SR[protected] is the SR number raised at the bank

                              In the previous complaint that I had raised they told me to contact [protected]@icicibank.com but it is not a valid email id
                              Jul 28, 2022
                              Complaint marked as Resolved 
                              This complaint is marked as resolved inccorrectly. The complaint is not resolved. Please reopen this complaint
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 10, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Jul 28, 2022
                              Updated by SahanaYV
                              I have not received any call regarding the complaint raised here. Instead ICICI bank is asking me to pay the money. I have raised a complaint at cyber crime. They have found out that the transaction was done by somebody else.
                              I have not shared the otp. The transaction has been done without my knowledge. So i am not liable to pay this amount. Please resolve this as soon as possible.
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                                V
                                veeru kn
                                Jun 10, 2022
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                                Address: Roppena agrahara silk. Board banglore

                                Every month debited in my account 590rs .. June month 2 time debited what is this issue Please Deavtivate RTN charge and refund debited amount soon...
                                ICICI Bank customer support has been notified about the posted complaint.
                                Please re solve and refund amount vary need
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a072pz) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  G
                                  Goku_07
                                  from Guwahati, Assam
                                  Jun 10, 2022
                                  Resolved
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                                  Resolved

                                  Dear sir,
                                  Kindly please approve my bank kyc for epfo.
                                  I have submitted my bank details on 27.05.2022 but it is still showing verification under process.
                                  Kindly please arrange to resolve the issue on priority and approve my bank kyc.
                                  Name :- Abhiman Baruah
                                  Jul 17, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 10, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a072q6) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    R
                                    Rushikesh 7340
                                    Jun 10, 2022
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                                    [protected] card number transaction done on 9 june
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Gonna change the bank worst service in Indian banking sector .
                                    Customer care do not give info on refund .
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a072qd) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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