IFB Industries Complaints & Reviews

Recently I spent Rs.5000/- on 9/2/2015 towards repair and AMC for my IFB washing machine, Despite the same the problem persists and unable to use the machine. There has been lackluster response from IFB New Delhi/Bangalore to my complaint for the past 3 days. I am losing faith in IFB after sales service. I need your assistant urgently.

I purchased a ifb microwave oven model 30sc3 from snapdeal in august 2014. When the person came for demo and installation he realized the machine was faulty and was arcing. I registered a complaint with ifb soon after and after much follow up with the malad service center person in charge anil got a technician to come check it. He figured the motherboard was not functioning right and brought a replacement board the following day. After fitting the same the problem persisted so he opened the machine further to realize another part i think which is called magnetron was also faulty. I spoke to anil and demanded replacement of the machine. He said he will speak to his senior abhishek and get back to me. After again a months follow up he asked me to speak directly to abhishek. Abhishek further told me he would need an approval from his senior vivek bane but could not give his contact details. After a week i called abhishek to check status where he informed me vivek had denied approval and nothing could be done besides speaking to vivek whose contact details he denied to share with me. In all this terrible experience not once was ifb concerned to call and inform me and i have been following this matter since august and unable to use my microwave yet. I need an urgent resolution to this matter or i will need to approach a consumer court. Kedarnath madan [protected]

I have 6.5 kg senator machine which I purchased at Lucknow. Now since I am posted at Muzaffarpur(Bihar) and my machine needs check up/service. Despite my calling and lodging complaint on get in touch, nobody yet responded. Is it the same world class co. which promises to reach at its customer within 24 hrs. Please respond.

We have bought an ifb maxidry ex in[protected]. Warranty was given years, but when we call ifb customer support no.[protected] on 04.01.2015, then they give us complaint id code: 10413046 & comp. No. 14844381, but there were not any visit from there side till date. So please do the needull.

Permanent id-3741734. Recently I bought an IFB microwave oven. When a technician came for demo of oven I sighted him a problem of IFB washing machine. Washing machine was vibrating and skidding away from position.I was using it by placing upon a rubber sheet. He told it is the problem of shock absorber and will cost me more than Rs.4500. Insted he suggested to take AMC for Rs.2247. I agreed and took AMC. Now when I complainted he came and changed shock absorber. When once again I asked the cost of shock absorber he told around Rs2500. But now the washing machine's vibration has increased much more and I am not able to use it even on rubber sheet. Now what he says is it is problem of bodie's rubber grip and the whole body has to be changed which will cost me more than Rs.3500 which is not coverd under AMC. Kindly knot the following points- 1. Technitian exagirated the cost of shock absorber to trap me to take AMC . 2. He did not tell me the original problem at first occassion. 3. Now after repair I am not even able to use the machine by putting upon rubber sheet. For these reason I am revising my decision to remain an IFB customer in future. I am throwing away this machine and looking to by a new one of any other brand.

They are really bad in terms providing service. I moved from Kolkata to Bangalore (Sarjapur Road); during the move the front glass of the IFB microwave broke. Then we called the customer service for sending the technician to repair around 1st week of Jan 2015 and till 2nd week of Feb 2015 they did not attend. Every 2 weeks someone calls from IFB & ask has someone attended the call and then this person says tomorrow the technician will definitely attend. Tomorrow Never Dies... I am thinking of packing the microwave oven and send it to the CEO of IFB so that he can gift this to his girlfriend as a valentine gift...

Introduce your product customer p.krishnakumar, i purchase your product IFB washing machine elena on before one year (20/01/2014) till now this time any one is not came the general service and part of your company side my address is plot no-30, annai abhirami nagar, thadaperumbakkam ponneri-601204, and your authorized service dealer name is Aces home Appliances (mr.moses) in red hills Chennai-600052, this service dealer last month spoke call and come with the service but till any one is not coming, no response your service agent, i get irradiate this service agent why they call then didn't come the service, Usually a very poor response for service related requests, really very disturb from this service agent, also i book complaint your call center they sent only ticket no-[protected], but no response your customer service i purchased the product one year ago why you don't send the general service within year, management i[censored] don't have the staff For service then please stop selling product. pls clarify this complaint --

I have d ifb washing machine need replacement of many parts .And the machine Is under amc Irrespite of continous complaint no person is to listen for it .3 months have passed in the process what d hell service is this .even called d complaint centre for this no response .managemnt i[censored] dont have the staff For service then please stop selling product .

Myself bought IFB Microwave owen in chembur on 19/04/14. Model No. 20SC - 2. Within 8 months 3 times it had problem and its parts have been replaced by Global Enterprises. Now again the technician says that complete panel has to be replaced. After first complaint itself I had requested for replacement of the owen because of its faulty working. But the technician said everything will be alright. Frequently I am facing problem with this piece. Please see to it that the piece is replaced. I am not going to repair this piece and use it again as from beginging it is creating lot of problem. I have decided to hand over the piece to Area sales manager if within few days this owen is not replaced. regards, R.K.Pandey 409, Akashdeep BARC

We would like to Escalate the Case No 14781465 with IFB. We were informed that the case has been assigned to AJS Enterprises (Arun Kumar). To our surprise we were told by the IFB customer care that the case has been closed without fixing the issue. We were told to take the AMC by the person who visited our place on 28th Jan and said there is a clutch assembly issue which will be replaced max by 31st Jan, 2015. From then it has become our daily duty to call IFB customer care and AJS enterprises to get the issue fixed, every time we call customer care we were told to speak with Arun Kumar. When we called for Arun Kumar they (Front Desk or whomsoever answers the call) would not connect to that person rather they would say within 10 minutes they will update us without any update later. After couple of days they started saying in 1 hour a technician would come and fix the issue (For 3 days this has happened), but a person who took AMC with us turned back on 6th Feb, 2015 and replaced a part. From then different issue popped up, the whole tub would shake like anything, for that technician first told there is an issue with the display panel, when we said there was no problem at all with that earlier, after an hour of trying he said yes its not a problem with display panel but it would be suspension rods issue (which means he doesn't know the issue but suggest for AMC and replaced the part without any solution). We were very fed up with the service being provided to us by IFB. Please confirm if it is the way how you handle the issues then we would check our alternatives and never turn back to IFB for any goods or any service in future.

Dear Sir, I received your SMS for (I hope) washing machine servicing on dated 22nd Nov, 2014 having ticket no.14320867.And it was written that IFB CARE will be in touch with you.(Hopefully for servicing).Nobody came. Same text mail I received on 7th Feb having ticket no.14873321 hopefully this is also for servicing and confident that nobody will call and come. Your software system is pretty good but actual service is very poor as per my last experience. May be my complaint/suggestion mail will help to improve later work(servicing). Thanks & Rgds, Jagdish [protected]

HI, IFB Washing Machine 6563 has been having issues. I bought it from letsbuy.com almost couple years back. I refer the problem to the technical sercices in IFB-Kanakapura Rd, Bengaluru. It was kept for 15 days and returned saying mother board is gone and is not available. I 'm not sure if IFB has no mother board, who else will have a mother board for IFB Washing Machine. Address of my apt: BG3 GRGR Sarakki Gate, Kanakapura rd. Bengaluru-72. Ph: [protected]. Maha Patil

My IFB Elena washing machine which is under AMC started making very high noise and jerking during spinning on 4th Feb and I registered a complaint in the toll free number.( ticket no.[protected]), I was promised that service person will call me on next day between 10hrs and 13hrs and will attend to the problem, But to my dismay even after 3 days till now nobody has attended or not even called me. When I called the toll free number today, I was informed that today being Sunday tomorrow only they can check up with their local service center. That means 4 to 5 days at least the machine in down resulting in total agony. Previously when i was not under AMC i used to get prompt response to the calls. Which means taking an AMC is a disadvantage? Also no services are being done in AMC period. What should I do? Not expected from a reputed firm. i want the problem to be attended immediately and be informed of the reason for the delay in service and also the action taken against those responsible for their fault. Vasudevan R, Trivandrum

From, R.Saravanan No.3, Ramanivas, 2nd B Main Road, Near Om sakthi temple, Ramamurthy Nagar, Bangalore-560016. Pnone No.[protected] Dear Sir, With reference to the complaint made on 12.1.15 at 9.47AM (Ticket No.[protected] IFB Technician (Phone no.[protected]), visited our house and he said that timer should be replaced and it can be done within two or three days. But no response was shown for many days. Later conference call was held with Mr.Vignesh (Phone no.[protected]) and Mr.Madhu (Phone No.[protected]). Then another technician came and he said the same, that times will be replaced within two or three days. But till now, we get no response is from them. Every day we make calls twice to Mr.Vignesh and Mr.Madhu but he they repeatedly say, that tomorrow it will be done. Last time, also, two and half month was taken to attend our complaint. This time already one month is over, which affects our AMC Period. Kindly take serious action to attend our complaint as early as possible. Regards, R.saravanan [protected]

I registered a complaint on 14th Jan 2015 with complaint no. 14699984. Despite multiple reminders - no one turns up before 4th February 2015. He does not set the issue but closes the call. I called up again and am told that it's a new complaint no. 14862970. Till now - no one has called. Lousy service. None of the escalation nos work - no one responds or resolves the issue. Made a mistake buying the product.

Sir, with great concern i may report the customer service provided to us is pathetic and very poor, even though the customer service office is situated near 200m from my residence. on this, please refer ticket no.s [protected] & [protected] and email to customer service ifb on 03.2.2015. On the initial complaint i had to call four times and they have'nt responded. Lastly i approached the dealer (Bismi), then only one technicial came and firstly told that capasitor has to be replaced. and he arrived on a conclusion that the magneton to be replaced. I took the mobile no. of the manager and asked him to check the genuinety of the part and he agreed. But he never send any of the technician to check up. I require to check up the whether the oven has the genuine part of IFB and if genuine it should be replaced. Also make sure that the customer service of our area (Ernakulam, Irimpanam PO) to be reprimanded for above lapse. Solicited your early action and reply. Regards. . Smitha Anil

Customer id - 3196676 Sir, with great concern i may report the customer service provided to us is pathetic and very poor, even though the customer service office is situated near 200m from my residence. on this, please refer ticket no.s [protected] & [protected] and email intimation to customer services on 03.2.15. On the initial complaint i had to call four times and they have'nt responded. Lastly i approached the dealer (Bismi), then only one technicial came and firstly told that capasitor has to be replaced. and he arrived on a conclusion that the magneton to be replaced. I took the mobile no. of the manager and asked him to check the genuinety of the part and he agreed. But he never send any of the technician to check up. I require to check up the whether the oven has the genuine part of IFB and if genuine it should be replaced. Also make sure that the customer service of our area (Ernakulam, Irimpanam PO) to be reprimanded for above lapse. Solicited your early action and reply. Regards. . Smitha Anil

Recently I have entered into an AMC for my washing machine Senorita Plus via ticket:14475134. The customer care representative mentioned that - AMC would cover rubber parts including plastic material. - AMC will be applicable from day one & will cover all the parts. When technician visited the house for the cheque collection he collected the AMC for Rs 2, 022 which I believe is the ANNUAL maintenance amount. However he has written...

I have called customer care centre executive Anil for gathering information and on which time, technician will come for demo. Rather than giving healthy feedback, he misbehaved and cut off the call. Please look into the matter and do needful. Regards, PK Rana

we have ifb front load machine, , we had water seeping issues during wash process, in may 2013, we were told drum needs to be replaced, and was done, we have the number of person whom we had contacted, to conduct repairs then, but its disconnected, , , we got other contact going on line, as the machine this time is not starting, , the servicecenter people came in, , their observation was, there is no spring hold, on one side, , that holds drum in balance, , this time he says, mcb has water intake, our machine use to make big noise, we now learnt, it was due to no spring hold installed, and hence the drum use to move vigrously during rinse process n hit the walls of machine, and i use to fire my maid as to shes overloading the machine, , i must state, i paid full repair costs, but the job was done niglegently, causing damage to other parts, , , which was pointed out by the current technician, who surveved the machine.
i really feel i should not be charged for this second repair costs, , but the company should pull up the technician, who repaired last time, for negligence n causing this situation.
trust the company believes in fair policies towards customer
proof--technicians report as he will give me, , and have taken pics of drum without spring on one side