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IFB Industries Complaints & Reviews

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Updated: Nov 5, 2024
Complaints 6876
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IFB Industries reviews & complaints page 248

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D
Dr Parmod Singla
from Mumbai, Maharashtra
Jan 8, 2015
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complaint not being attended

Address: Bathinda, Punjab

I am using IFB Front loading fully automatic washing machine( Serena 5.5kg model) and had purchased it from the local dealer on 13/10/2010.Its door hinge got broken in December 2014 and complaint/request to replace it was lodged with the local service center. But I am sorry to inform that it is more than 3 weeks now but it has not been replaced as yet. You will appreciate the difficulty of washing clothes in this winter season manually when...
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Viswanath Nittala
Jan 7, 2015
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AMC wasn't honored

Address: Bangalore, Karnataka

My Name is Bala Viswanath, am a resident of Bilekahalli, Bangalore.This complaint is regarding the customer care of IFB washing machine. I have a 5 yr old machine for which i have a valid Annual maintenance Certificate. My machine broke down and they say its not repairable. I asked for an exchange and there is no response from their end.I tried reaching to them over various channels such as phone, email and Facebook to sort this out but,...
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venuganesan
from Bengaluru, Karnataka
Jan 5, 2015
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Machine not working properly. service engineer refuse to rectify the problem

Address: Chennai, Tamil Nadu

Dear sir, We are purchased 7kg digital washing machine from your dealer m/s s c shah & co on 14.05.2011 with 4 year warrenty. Installation report also enclosed. Now our problem last 4 months machine not working properly and we register compliant through customer care and your technician visited our home and informed water sensor not working properly and some digital issue there. We ask the technicain to correct the problem but he contacted...
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Thadathil
from Delhi, Delhi
Jan 5, 2015
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Fully Automatic washing machine Senorita Vx not working

Address: New Delhi, Delhi

I had registered a complaint regarding the above mentioned subject yesterday morning vide ticket No.14625897.I had re- registered the complaint today also.But till now neither none has attended the complaint nor anyone has contacted me.This in spite IFB boasts of attending the complaint within 24 hrs.The has to be taken seriously and immediate action to be taken at your end....
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V
vasagamtu
from Chennai, Tamil Nadu
Jan 5, 2015
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no service being provided

Address: Chennai, Tamil Nadu

MY CUSTOMER ID IS: 3637746. MY COMPLAINT NUMBER IS: 12071348. NOBODY HAS ATTENDED TO THE SERVICE PROBLEM OF MY WASHING MACHINE. I HAVE CONTACTED CALL CENTER & IFB CHENNAI MANY TIMES. CAN IFB MANAGEMENT INTERVENE TO GIVE BETTER SERVICE TO CUSTOMERS. WE BELIEVED BEING A GERMAN TECHNOLOGY PRODUCT. WASHING MACHINE HAS PROBLEM & BESIDES IFB SERVICE SUPPORT IS VERY POOR I HAVE CONTACTED MR DURGA RAO, MS. SRIDEVI, MR RAVI GANESH &...
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kansar
from Chennai, Tamil Nadu
Jan 4, 2015
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Poor response

Address: Chennai, Tamil Nadu

The door hinge of my IFB Washing machine got broken and i have given the complaint on 29 dec 2014, but till today[protected] no one has turned up and My machine is under AMC. Please let me know for what purpose u have 24 x 7 service? And why do u tell customers to take AMC for the machine i[censored] dont respond immediately? When i make calls they say system is down ? their manager's phone is either switched off ? Let me know why do they...
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Sujathapam
from Vepagunta, Andhra Pradesh
Jan 4, 2015
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Door error displayed always

Address: Visakhapatnam, Andhra Pradesh

Kind attn : I sent a written complaint to [protected]@ifbglobal.com... Is this not a part of ifb service. This was the id given by your agent when i called to raise a complaint on 28/12/2014. A mr. Singh assured me that the matter will be resolved in 48 hrs, when it was not done i had sent a written complaint on 31/12/2015. Even this has no effect on your service. I am really regretting buying ifb product. If this is not resolved...
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sushmithavasanth
from Mumbai, Maharashtra
Jan 3, 2015
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Washing machine complaint is pending

Address: Karaikal, Puducherry

03.12.2014 Sir, Subject: washing machine complaint is pending Reference: 1) dealer address: raja traders / nachia stores, karaikal, pondicherry state -609602. 2) type of ifb washing m /c – elite, 05 kg 3) complaint is : arm, suspension and drum to be changed The ifb washing machine dealer not yet attending the complaint after registering in coplaint book. The complaint was registered on 15.12.2014. The ifb mechanic (Mr....
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sumathi chedimala
from Vijayawada, Andhra Pradesh
Jan 3, 2015
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service center not resolving the ticket

Address: Hyderabad, Andhra Pradesh

We have logged a complaint regarding our washing machine problem on 23rd Dec. Service center guys closed the ticket with out resolving the issue. We have logged another ticket on 27th Dec for the same complaint again[protected]. Whenever we call service center they keep saying that they will resolve the issue soon but they are not. Request you to kindly look into this matter and help us resolving the issue. Many Thanks...
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seshadri ramaswamy
from Delhi, Delhi
Jan 3, 2015
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Extremely Poor service

Address: Madurai, Tamil Nadu

Dear sir,

I have renewed the Microwave AMC for 2 years, with the hope that, as and when, any fault happens, the same would be attended on priority. My AMC ref. No. 4180 dated 30.05.2014.

I am residing at Madurai- Chokkikulam.

My complaint number is 12014801 dated 16.12.14.

Till date, the machine is not made alright, although, two times, representatives visited.

No...
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Abhishek Mathur
from Delhi, Delhi
Jan 2, 2015
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washing machine under amc not repaired since two months

Address: Bangalore, Karnataka

sir my washing machine (front load senator 6 kg) is under amc. i have lodged the service request to repair the machine on 25-oct 2014. since then my washing machine is not fully repaired. I have lodged complaints 3-4 times since then. each time an engineer comes from IFB francise he tells for some parts replacement and never comes back again. since then they have replace a couple of parts but still they have not made the machine in working...
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PUPPALA VENKATARAMANA
from Palakollu, Andhra Pradesh
Jan 2, 2015
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REPLACEMENT OF WASHING MACHINE CABINET

Address: Visakhapatnam, Andhra Pradesh

As I have been informed that all major parts covered under IFB amc done on 04/09/2014 for one year validity. Now I had a complaint of bottom cabinet replacement. Service centre visakhapatnam, IFb told us cabinet part is not covered under AMC. The cabinet cost is Rs.3900/- I request you to kindly include the cabinet part in AMC and repair the same immediately. address P.VENKATA RAMANA, DR. NO.43-6-9 RLY NEW COLONY JN, VISAKHAPATNAM CELL NO.[protected]...
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N
Namonkar
from Chennai, Tamil Nadu
Jan 2, 2015
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No proper customer care

I had purchased a Washing machine of IFB infcact I had exchanged my old IFB machine for a new one. The old machine had given a good service but since more than 10 years old and change parts were a problem I exchanged it after asking IFB people which is a new and sturdy model. The door lock had broken recently ( about 2 months) back and had got it replaced. Now again the same lock has loosened up and the machine is not working. I had given...
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S
sauravag12
from Chennai, Tamil Nadu
Jan 1, 2015
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Remote control shape (of ac) is not as per ergonomics

Address: North Goa, Goa

Complaint on Shape of remote control - not following ergonomics. During the installation, remote was fallen down at a height of 4 feet and glass got broken down.. Shape is quite flat and it impacted heavily on drop. Have contacted customer care saying it's in warranty period as hardly one month passed to use so replace the remote control however they have said it will charge you because of broken screen. It's a shape fault and...
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P
pebitha shemeer
from Thrissur, Kerala
Dec 31, 2014
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poor service from the customer care at perumbavoor kerala

Address: Ernakulam, Kerala

I called the customer service at perumbavoor in june with a leakage problem in my Senorita plus washing machine . after one week they came and left the machine dripping . I paid a bill of nearly 4000rs. now the problem increased and became unmanagable . i went to the service centre at perumbavoor in person at 6th dec 2014 but there is no response so far even after repeated remainders.please take necessary action....
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M
muralitafe
from Hubli, Karnataka
Dec 31, 2014
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Poor respones service

Address: Nellore, Andhra Pradesh

am using IFB washing Machine since last 4 years. Please find below mention details for your reference. Model No. : Excuite pluse.. Complaint No. : 1454204 My machine is not working since last 1 week. But there is no response for my complain. Pl look into the mater and do the needful. thanks....
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J
Jay Chandra
from Jaipur, Rajasthan
Dec 31, 2014
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token no: 14567230 and 14567262

Address: Gautam Buddh Nagar, Uttar Pradesh

Dishwasher: the machine is not drying the utensils. The "Drying" green light continues to stay light even after the cycle is over. Though the machine salt was put, the red light indicator stays lit. Regret that your service engineers are not technically qualified to attend complaints. All they did was to replace the filter and did not bother to run the machine to test its performance. Microwave Oven: The complaint registered was that the...
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Hanumantha Rao Velaga
from Pune, Maharashtra
Dec 31, 2014
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Poor response from IFB Appliances service care for Installation of IFB Senorita SX

Address: Hyderabad, Andhra Pradesh

Dear Team, Initially raised a request for packing of my IFB Senorita SX washing machine on 26-Dec-2014. Engineer visited my place on 27-Dec-2014 and charged INR. 350/- for packing and he is not ready to detach sanitary pipe from water pipe, they said they will charge separately for the same. Later after shifting to new address on 28-Dec-2014, called customer care for address change and requested for reinstalling my washing machine. Agent...
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A
addla
from Bengaluru, Karnataka
Dec 31, 2014
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Machine Not spinning

Address: Hyderabad, Andhra Pradesh

My Customer ID is 1725897, and I have booked a compliant on 27th Dec, 2014. No service centre is responding to my compliant since four days. I am facing very difficult without the machine working. Kindly attend to my compliant on priority basis. I am in AMC with the company. Service adviser from M/s. Seetal Regrigeration Services has come to sell his product but he is reluctant to attend to my problem. It seems that your franchise are very...
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Sarath Kumar Chikkala
from Hyderabad, Telangana
Dec 31, 2014
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Repair of washing machine on AMC

Address: Hyderabad, Andhra Pradesh

I am having IFB ELENA DX fully automatic washing machine. Launched a complaint on 22nd December. Bearing complaint no. 14527647. The technician visited on 26th December he traced out the problem and told that he will come back and sort it out by replacing the same. But till now after so many calls no body bothered to come and rectify the problem. The below are the details to whom we have contacted several times. Mr. Krishna ( [protected]...
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