IFB Industries Complaints & Reviews

DEAR SIR PLEASE SEE THE BELOW MAIL IT WILL DEFINE YOU OUR PROBLEM.

HOPE I WILL GET THE EARLY RESPONSE






KIND ATTENTION: MR. GOBINDER

REMINDER NO .5

DEAR SIR,

I M FOLLOWING THE IFB FROM 19 DEC, FOR YOUR KIND INFORMATION THAT AFTER FIVE REMINDER TO TILL DATE OUR MACHINE IS OUT OF ORDER.AND I ALSO WANT TO TELL YOU THAT IF IFB IS GIVING THIS TYPE OF SERVICE IN WARRENTY PERIOD WHAT WILL BE AFTER WARRENTY??????????. IF YOU CAN NOT SORT OUT THE FAULT PLEAE GIVE ME THE CONTACT OF YOUR HEAD OFFICE.


Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]
----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Saturday, January 03, 2009 11:07 AM
Subject: Fw: Tumble Dryer Problem


REMINDER 4


----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Friday, January 02, 2009 9:54 AM
Subject: Fw: Tumble Dryer Problem



REMINDER 3

----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Thursday, January 01, 2009 10:31 AM
Subject: Fw: Tumble Dryer Problem


Reminder

Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]
----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Wednesday, December 31, 2008 5:32 PM
Subject: Fw: Tumble Dryer Problem



REMINDER

I WANT TO BRING IN YOUR NOTICE THAT TODAY NO ONE SERVICE ENGINEER OF IFB HAS VISIT THE SITE AND MACHINE IS STILL OUT OF ORDER.


Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]
----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Tuesday, December 30, 2008 5:05 PM
Subject: Fw: Tumble Dryer Problem


Dear Sir,

For your information that The tumble Dryer Which has repaired from your service center on dated 30/12/08
is not working properly and the complaint has also given at you service center.So please send your service engineer A.S.A.P.
Our work is suffering too much due to this problem from last two weaks.So please take it seriously.


Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]

----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Monday, December 22, 2008 11:44 AM
Subject: Fw: Tumble Dryer Problem


Dear Sir,

Please update the status of our machine.

Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana

----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Sent: Friday, December 19, 2008 6:58 PM
Subject: Fw: Tumble Dryer Problem






Dear Sir,

We have some problem in tumble dryer machine(Drum of dryer has noise & also some problem of door micro switch) and we are sending that machine at your service center model town. Please do the needful A.S.A.P.

Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]

I was about to buy one but after reading this I guess I will go with LG. Thanks for sharing your pain. You should sue them in small claim courts

IFB Dryer — Very Bad & Poor Service

There is a IFB dryer which is under AMC with Elite Services of IFB and some part of that IFB dryer has gone faulty but no one is attending to the complaint since 2 months (Complaint No.284810). I spoke to Mr. Mitesh/Ms.Sonal of IFB on 28470528/32/[protected] hundred times but he send some stupid technician with no knowledge of trouble shooting and just waste our time by saying that the part which he brought is also faulty. We are feed-up with this kind of service since the machine is installed at Nepeansea Road at our Boss residence. Every single day we are been following up with Elite service (Mr. Michael[protected] but invain, we have never ever experienced this kind of service from even the normal vendor but if this is happening under the banner of IFB which is very pathetic.

Kindly look into this matter as we are facing a lot of problem.

Regards,
ANIL
[protected] (Mumbai)

IFB Dryer — out of order

Please send your service man to the following address on urgently basis, as the dryer is out of order for the last two weeks.
Address :
VIDEOCON HOUSE
99, Manav Mandir Marg,
Napeansea Road,
Mumbai.
Contact Person :Mr.Shivram Dhamne [protected]
Phone no.[protected]

IFB customer care service is worst than poor. I have called them almost 7 times but no one has turned up till date. I should have never bought an IFB product, I am totally repenting it. Please DO NOT buy any of IFB products, its like buying a great headache.

IFB Dryer — DEMONSTRATION & INSTALLATION NOT DONE

We have purchased one IFB Dryer from M/s. Fomra & Co. and it was delivered on 8th of November 2010. The same time we have informed the customer care to install and for demonstaration. But they are not responding properly.

Recently, I am also facing major problems with IFB's service. As per process, I called teir call center for some replacements. They had promised that someone will attend to my query WITHIN 24 hours. Its more than 5 DAYS since my logging of this request. NO ONE BOTHERS. I have complained to their head of service group. I have even logged onto their "Feedback" form. Not a single response. IFB's service is PATHETIC. Hope, someone will address their service issue ASAP.

IFB is worst service... i never expect this frm IFB... please try to improve your service... Its very bad

IFB IS VERY POOR SERVICE... TRY TO IMPROVE IT

I am very much frustrated of the attitude of the IFB company service people. our is a new and got into some drum problem in our machine. I been giving complaints for almost 7 times and these service guy so called seniors who could not find the problem. I warned and told i have to file a case against the irresponsibilties of both the employees as well as the company. If people are in the pool could join we can make a powerfull hands to help the IFB company know the pain of people who trust on this brand and finally fooled of them. So atleast if this not reached to the company our word could help and save the IFB. my mobile number [protected] and my complaint number 6087377 and customer ID 2034438

I am frustrated and pained.

I rue the day I bought a IFB Elite DX washing machine in 2008 at Kozhikode. Since we moved to Coimbatore in 2009 this is the 2nd time that we have had a complaint with the IFB machine. Now it is 6 days since we registered a complaint with the Coimbatore Service Centre, and the problem remains unresolved. Their service personnel either switch off their phones or remain elusive. I wonder if they have all gone on a holiday enbloc or resigned. Wonder if IFB has declared a service holiday. They continue to sell... You just have to send them a SMS showing interest to buy. They will soon swarm all over you like flies. At this rate it will not be too long that IFB joins the list of RIPs. What a shame? The next time time around I wish that I do not buy IFB. Suresh Paul Antony, Associate Professor [Marketing], XLRI School of Business & Human Resources, Jamshedpur 831 001. M:[protected]

CUSTOMER SERVICE IS STILL HORRIBLE EVEN IN 2012. WE HAVE PLACED A COMPLAINT IN JULY 2012. IT IS AUGUST NOW AND STILL THERE IS NOT ONE TO ATTEND THE SERVICE FOR A IFB DRYER...
NO POINT CALLING THE CUSTOMRE CARE ALSO THE ANSWER IS APPLICATION IS SLOW PLEASE CALL AFTER ONE HOUR.

complaint not being attended

complaint no. 14450221 dated 11.12.2014 AMC valid up to 29.09.2015 shilpa saxena +91 [protected]

WASHING MACHINE LEAKAGE

UNDER THE WASHING MACHINE OUTLET WATER IS LEAKING

we was purchased a washing machine on dated 16/8/08 at BAJAJ ELECTRONICS
KUKATPALLY BRANCH, HYDERABAD. THAT IS MY MAJOR MISTAKE AND WE NEVER GO TO PURCHASE IFB BACAUSE
YOUR STAFF
we are not satisfied, with your custormer care staff, i have washing machine sr no: 159924

model WTELNB 159924
PURCHASE DT: 16/8/08
EXP DT: 16/8/2010
COMPLAINT GIVEN DT 20 DEC08
DOCKET NO: 2636611
WITHOUT COMPLETE JOB THEY CLOLSED THE COMPLAINT, AND GIVEN ONE MORE DOCKET NO IS 2652352. AND STILL NOW NOT RECTIFIED.
VERY VERY WORST SERVICE
WE PURCHASED ON BASIS OF IFB COMPANY NAME
BUT WORST SEVICE.
DEALER : BAJAJ ELECTRONICS KUKATPALLY.

GIVE THE GOOD SERVICE TO THE CUSTOMER.

I made an agreement of AMC vide No. 95203 on 27.11.1008. two complaints were lodged, attended but the problem has not been rectified by the IFB authorised service engeeneers. now i am tryoing to get the complaint registered with the helpline but no response is there. i have been mentally harashed and tortured by these service people. you are requested to look into it and get my washing machine set right.

I BOUGHT A IFB W/MACHINE ON 22.01.2007. MODEL: SENORITA PLUS :IFB : FRONT LOADING PURCHASED FROM BHARATH

ELECTRONICS &APPLIANCES, TIRUPPUR. SALES INVOICE NO. 10607/633.

LAST WEEK IT HAS SOME PROBLEM TO WORK. SO I BOOKED A COMPLAINT TO YOUR CONSUMER CENTRE. THE BOOKING NO. IS 3138022.

A SERVICE ENGINEER CAME FROM YOUR IFB AUTHORISED CENTRE SRI VARSHINI ENTERPRISES. THEY CHECKED AND TOLD TO ME SOME RABIT

WAS BITTEN THE TIMER PART SO IT WAS NOT ABLE TO WORKING CONDITION AND PRESSOSTATE PART WAS FAILIER SO HE ADVICED TO DELEVERY

OUR SERVICE CENTRER.BUT WE TOLD HIM TO CHANGE THE PARTS HERE ONLY BUT HE REPLIED IT IS NOT POSSIBLE. SO IDELEVERIED THE W/MACHINE

TO YOUR SERVICE CENTRE. HE RETURNED TO ME ON 16.06.09. AND TOLD ME THE TIMER AND PRESSOSTATE HAS CHANGED. THE SERVICE BILL ICR

NO; 1. THE INVOICE VALUE IS 3113.00 RS.I PAID THE BILL. MEANTIME I ASKED THE REPLACEMENT PARTS BUT HE TOLD ME WE DONT GIVE ANY

REPLACEMENT PARTS TILL NOW. IF YOU WANT TO RECEIVED THESE REPLACEMENT PARTS YOU PAY MORE 400.00 RS ADDITIONALLY. THEN I ACCEPTED

AND ALSO PAID AND RECEIVED THE REPLACEMENT PARTS. BUT NOW THE PROBLEM IS HE CHEATING ME BECAUSE HE DIDNOT CHANGE ANY PARTS IN

W/MACHINE. I CHECKED THE ALL PARTRS ARE SAME. THE RABBIT BITTED PART OF THE TIMER PLACE ALSO NOT CHANGED. I CHECKED THE GIVEN

REPLACEMENT PART OF TIMER. IT IS NOT FOR THISMACHINE BECAUSE I NOTED THE TIMER MODEL NO. AND MANUFACTURING DATE.BEFORE TO

DELEVERY TO THE SERVICE CENTRE.


I AM VERY DISAPPOINTTED FOR IFB SERVICE. NOW I NEED TO KNOW WHAT ACTION WILL BE TAKE BY YOUR AUTHORISE. OR WE WILL TAKE SOME

ACTION. PLS REPLY ASAP.


THANKS AND REGARDS

C SUBASH.

Good feedback, User friendly. we are verymuch comfertable.

thanks

Ravi

I purchased IFB Microwave oven Model No. 30SRC1 on 10th October 2009 from vasanth & co
by bill no. [protected], It has been delivered only on 13th October 2009. On 16th Oct.09
an unskilled person by name Mr.Sendil came to demonstrate its function. While doing so, he
has broken a part and promised for its replacement. He also got two cheques for Rs.2, 414/-
for extended warantee upto 14.10.2010. After my complaints to IFB (complaint No.3654131)
another mechanic (sathish) came and inspect the mechine who said after opening the mechine
only it can be repaired, As it is not agreeable to me, I asked for replacement of new mechine.
My complaint has been forwarded to our area manager. From there I have been asked to
wait to get replacement since the new mechine is out of stock. I didn"t get further response
till date. Please guide me what action I have to be taken fuether to get a nre mechine.

Dear Sir,
I am a customer of IFB Home appliances. Last year, 6th of December 2008, I entered in your AMC plan for my IFB Elena washing machine (serial number: 61356). Service Engineer from your Franchise (S.Velu) attended my last complaint. He identified the problem was in the Motor speed control unit & replaced the same today (11.03.2009)

When changing the above said, he changed the MOTOR of the washing machine also which he brought from the Service franchise unit. The motor which he brought to change, in my washing machine didn’t have any Label sticked on it Which in turn gives the Serial number of the motor, date, month & year of manufacture, wattage of the motor, voltage & frequency of the motor. So I felt that may not be the Genuine parts from IFB. Also the motor which he brought to change, which has to come in properly sealed condition, was brought in an ordinary transparent plastic cover where there was no IFB letter embossed. I was not even able to note down the technical details including serial number of the replaced motor. This is for your kind attention. I request you to clarify reg. the above said.

I have changed New washing machine motor on "25/11/11", through mr.HAJA, his tel no:[protected], (Service engineer).
The motor is damaged and it make big noice within 2 months. I try to complaint to your service centere its not available.
Issued bill Job No:76895
TicketNo:768549
Paid Amount:3500(New Motor)+service charge:281
Total:3781.

My Phno:[protected].

Pleaze change my motor as soon as possible and send me a reply..

We had purchased the Top Loading Model AW6563 Sr. No. 80700364 on 19th Jan 2009. When your representative came to our home for a initial installation and demo, he broke the back plastic sheet of the Washing machine. His name is Gurvinder Singh. He told us that they would replace the sheet ASAP, as it was his fault when he was opening the WM for installation. I had been calling the Service center in Sec 38West, Chandigarh for this and had called number of time to Mr. Pankaj, Parveen, Paramjit Singh, Mr. Kakar. But they say the part is not available with them and they have placed the order to the company. It's very irritating to call and get the same answer every week as they say call after one week. But it now going to be 4 months with this complaint and this hasn't been resolved. We request you to please let us know by when can this be fixed as the Washing machine makes lot of noise when rinsing.

Thanks,
Sandeep

very bad response from coimbatore service centre

Dear Sir,
Through your forum i would like to inform to all the customers of IFB washing machines as to how the company is cheating all its customers. The simple way they use is just by speaking different persons at differnt times and putting the blame on the other without solving the issue. We are facing the problem of not getting the descale powder replacement free of cost due to the wrong usage of the technician. One day someone calls up and says they cannot give any free products. Suddenly the same night another person says they will for customer satisfaction will give it. This process is being going on for the past two months without any soulutions as everybody is blaming the other and persons who have promised to give it free are nowhere to be seen or cannot be contacted. We are in such a condition as we do not know wht to do. I[censored] could help us.
Regards
Sanghvi

laxmi enterprisers — lot of call for your products

we are getting lot of call for your products and i am fed up by the call and sms so please stop the same

Agree, we puurchased IFB washign machine 7 kg automatic on 31/12/08, we were promised by the dealer that we the machine would come with 4 yrs warranty instead of 2 as special package. On installation of the machine despite repeatedly telling the engineer that please confirm and make the warranty years to 4 he just ignored and said that we will get a call from the call centre and the same initmation will be received by courier. Nothing happened. We have repeatedly following up with Ahmedabad office but no result. I plan to go to the consumer forum, we are not fools purchasing a washing machine worth 35, 000/0. IFB as a product may be good. but its service is third rate and totally down graded.

agree... even i hv been frauded by this kamal person !

pls call me [protected]

dear sir,


Machine vibrates Continously while working, after complitation of process the changes its original position attached cables becomes very tiight(water pipe and electrical cable)


from my locaton i am not able to get your complaint toll free no, kindly send one of your eng for this problem

the details

DIVA(CW) SL.NO-27055 DATE OF PURCHASE-26/11/2008 FROM KUMATAGI MOTORS BAGALKOT

REGARDS

R.P.Jere

Did you get the solution for your problem after putting your complaint here ?

Sir,

I have purchased a washing machine -I am from chennai. Water inour area is around 600 PPM hardness. IFB is selling some chemicals - limo / descale etc at fancy price. Even a general conent is not written in the packet. Even after using this for 2 years continously the scales are being formed, Every 60 days the drums have to be cleaned. When we ask the company there is no answer. For a machine costing ~5000 Rs every year the annual maint contract is 1900 Rs. I think this the most customer frindly company.

sir,

This is to inform you i have purchased a micro oven 3 month back i am form chennai, now the glass plate(rolling inside) brocken when we handling time so i need that Glass plate pls arange to send my address below given,

R.Baskaran
no.102, Sri vinayak appt
L-240, Mahipalpur
New Delhi-110037
mobil no-[protected]

I use a IFB microwave for the past 3-4 years.I am based in trivandrum.We get very poor service from IFB in trivandrum.Soon after the purchase, the fuse for magnetron was blown off.The service person did not bring a proper company made fuse.Instead, the problem was fixed using a piece of wire from my home.Later nobody turned up with the proper fuse, though they had agreed to replace it.
Now, i would like to know
1. How can i purchase a fuse for my microwave.It is microwave +grill model(900 W).
2. Do you have an outlet in UAE?
3. How can i protect the microwave or the fuse from voltage fluctuations?

I havean IFB microwave oven purchased vide Inv. No. DEL/NTS/230/07-08 dated 27.10.07 . This has developped problem. I am living in Dwarka area of New Delhi. Olease advice whom Should I contact. am based

IFB Neptune Dishwasher — DISHWASHER NOT REPAIRED FOR 6 DAYS AND COUNTING

My aged parents, both senior citizens had bought a dishwasher from IFB under the illusion of a strong service setup, as promised durig the sales pitch, in Nov 2008. However, the promised support has proved to be a mirage. I registered a complaint with their helpline(??!) vide ticket no 3298639 on 24 Jul 09, Friday. Today is Wednesday, 29 July 2009 and the dishwasher is still not repaired. This is despite repeated telephonic reminders on an hourly basis to the supposed Helpline, where the call centre executive only states " i am very sorry to hear...".
2. It is amazing that a company of the stature of IFB has such pathetic customer service to back its products in India, and is able to get away with it.
Can anybody help!
Thanks
Rahul Malhotra

registered a complaint for my IFB washing machine, on[protected]. But to my surprise no one has attended to the complaint till date. what is more frustrating is that the customer care is not giving the compliant number and not really arranging the repair. I have contacting the service center either the phone number do not exists/not picked even after 15 times or switched off. My complaint no is contact no [protected] and my address is: 2, Vishnu garden, kankhal road, Haridwar, Uttarakhand

This is with regret that I have lodged a complaint on the[protected], , of non working of my Washing machine . The ticket no is : 3317397 . But to my surprise no one has attended to the complaint till date. inspite of my follow up nearly 8-10 times, the complaint is not yet attended.

IFB WASHING MACHINE — Not Attending to Complaint

I registered a complaint for my IFB washing machine, which is under AMC, on[protected]. But to my surprise no one has attended to the complaint till date. whats more frustrating is that the customer care is least bothered with this and show a laid back attitude. I have contacting the Faridabad service center but no one is willing to listen to the complaint. My complaint no is 2400163. contact no 2255422.

IFB WASHING MACHINE — Not attending the complaints

I am Harish Chandra from New Delhi, 23 days before on 2/11/2008 I have registered my complaint regarding some proble in my IFB washing machine. Even after my repeated calls to the customer service and the Service Manager of IFB no one has attended the complaint till date. Ticket/Complaint no. 2375383 dt. 02/11/2008. The service deptt of the company is really spoiling the name of IFB. My brother was planning to but the same machine but after hearing my experience regarding the companies after sales service he changed his mind and looking for another brand.

I registered a complaint for my IFB washing machine, which is under 3 years additional warranty. I lodged the complaint with customer care online. But there is no response to that. Do the customer care so busy ? Atleast they must have given a single line message to me about the delay in the process. I would like to know when the engineer will attend my compalint. Please do the needful for the same.
My complaint Ticket no.2473778 on 28.11.2008
Complaint no:[protected]

IFB WASHING MACHINE — Not attending the complaint.

I am from Bangalore. I have got my washing machines motor replaced by paying around Rs.4750/- Within a spane of 3 months the motor started malfunctioning. My complain No. is 2511686. The company had sent a machenic last week. The machenic said there is no guarantee for motors. However, there is no response from IFB. Now if we try the toll free No., the telephone gets disconnected stating that the phone is busy. I am afride that IFB is authorising machanics/shope keepers knock off money from custormers. This is nothing but day light robery. IF the complaint is not attended within 24 hours I will be taking further action in the matter.(in last two months the machine was under repair two time and each time it took more than a week for repair. Now already more than ten days are over)

my ifb washing machine is not working properly and no one is resopnding to it please immediately look into this problem

sir
we are taken ifb washing m/c and draying m/c washing washing is giving very problam persons are not atending the problam

in the month of october, 2008, there was leakage in the IFB washing machine. Attended the complaint by authorised service agent, Shinu refrigeration, chengannur and i paid Rs.5550/- for drum changing on 01.11.2008. After repair found the spinner is not working. i complained but not attended till now inspite of repeated request to Shinu Refrigeration, chengannuur

I am also suffering from the same problem. I have booked my washing machine's complaint on 1st May, 2009 vide ticket no.2983946 but till date no one has responded to my complaint.

(V.Mahajan)
[protected]

Sub: - IFB WASHING MACHINE Customer Service complain no 2848310

My cmplain was regesterd on 23rd march 2009, till todays date my complain have not been attended.
I have called many a times after regester my complain, but i have not got proper response. Problem is not solved and none of your person have contacted us regarding our issues.
Now i have decided that i will take legal action regarding this matter and i want complanciate of mental and time period harresment.
Please look in this matter and take fast legal action.


Pawan Saraf
[protected]

Iam also facing same problem with IFB WASHING MACHINE COMPLAINT LODGED FOR LAST FOUR DAYS NOT GETTING ATTENDED

I M A WORKING WOMEN AND JUST BEEN TRANSFERRED TO CHENNAI. I HAD PURCHASED A FULLY AUTOMATIC WASHING MACHINE OF IFB 3 YEARS BACK . AFTER COMING TO CHENNAI I HAVE LODGED A COMPLAINT ON 5TH MAY AS THE INLET PIPE OF MY MACHINE WAS BROKEN . MY TICKET NO IS 2996365. BUT ITS BEEN 15 DAYS NOW, MY PROBLEM HAS NOT BEEN SOLVED . I EVEN SPOKE TO THE IFB SERVICE PROVIDER IN CHENNAI, J S ENGINEERS. BUT THE OWNER ALSO KEPT GIVING FALSE PROMISES . I M REALLY WORRIED NOW AND WANT TO GO TO CONSUMER COURT .AS THE BEHAVIOUR OF THE COMPANY PERSONS RIGHT FROM THE CUSTOMER CARE EXECUTIVE WHO ATTEND YOUR CALL IS NOT UP TO THE MARK. ALSO THE SERVICES ARE POOR ESPACIALLY IN CHENNAI DESPITE BEING THE METRO CITY.


GARIMA

i have just been transferred to chennai.i have a fully automatic washing maching of IFB.its inlet pipe is broken. despite of lodging the complaint and calling the customer care executive many times, no action has been taken. i must say that IFB is not taking care of its customer after the item has been purchased. especially in chenni reason the services are very poor. My ticket number is 2996365 and its been 15 days that i ve lodged complaint but no action has been taken.

garima joshi

A complaint was registered on 25.5.09 vide 3067015 for the break down of IFB washing machine model :Elena .In spite of repeated reminders the work was not yet attended by your service engineers this is a clear exhibition of IFB's arrogance and a fit case to take up the matter to the consumer court to claim damages and teach a lesson to IFB.Expecting yours early reply.



yours faithfully
G.Shanmugam
(B.T.4 C.K Towers, 168-176 M.T.H road
Villivakam Chennai-600049)

filed complaint no.3056527 on 22/5/2009 & received your mesage that engineer wills soon visit with the assurance of removing defect within 24 hours but till date defect has not been rectified dispite of various communiction. You are advised put into working of the machine within 24 hours as my wife is helpless finalise the washing work due to her spinal problem

Geetanjali w/oHarish Ghulyani
7295, Durga Puri, Haibowal Kalan
22 Feet Road, Ludhiana. Punjab
[protected] dt. 5.6.2009

Dear Sir,

I am using IFB Washing Machine for so many years. Though the machine has been of immense used me, I am constrained to undergo a lot of difficulties due to very poor maintance service from your local staff here.

While they are very prompt in sending notices for a renewal of AMC well before the due date, the same promptness is not forthcoming to me from them while attending to mycomplaints. Some defects continue for 2 OR 3 times and are not rectified properly in the first visit itself. While they are prompt in answering my calls, I have to make one or two remainder calls to them for their visit to my house for attending the calls.

The present position of my machine is this.

About 45 days back a fault was attended to by your staff . As the defect continued even after that and after 2 OR 3 visits by them, I was informed that the entire CABIN of the machine requires replacement. It took nearly 10 days for them to find out and inform me of this. They also told me that the spare cabin was not available then and was expected in a weeks time and that they will replace it on receipt of the supply from your end. Even after a gap of 4 weeks from then I am yet to get the replacements. My so many calls did not evoke any fruitful response from them and they are not able to tell me by when it will be replaced?

I do not understand how as a user of the reputed brand in the market, I am unable to get though not prompt but somewhat satisfactory service even after long time. If this state of affarirs continue, GOD alone can help customer like me. The spirit of AMC is not properly understood by your local Chennai team and I fear this attitude on their part will drive your customers to other brands in the market.

I earnestly expect your intervention to set right the defect in my machine, without any further loss of time and restore by confidence in your brand and in the AMC spirit of your Chennai team.

I look forward to your swift action in this regard.

May I have your feedback by return mail. Tks.

My contact details are as follows :

S BALAMURALIDHARAN
FLAT 1 C AMAR SATHYAM FLATS
DOOR NO : 9 TANK STREET DEAD END
UNITED INDIA COLONY
KODAMBAKKAM
CHENNAI 600 024
PHONE NOS :[protected]
MOBILE NO : [protected]

Kindly confirm receipt of this mail.

Best Regards,

S BALAMURALIDHARAN
Dated : 6th June 2009

IFB WASHING MACHINE — MACHINE NOT WORKING PROPERLY AND REQUIRES REPAIRS FREQUENTLY

Dear sir

We brought a IFB washing maching 7 years back.After bringing the machine it was not woking properly throught 7 yrs..My wife and me has given several complaints to local IFB technician so many times. They used to come and rectify the problem.After rectifying the problem it will work for few days and again it will start giving us the some problem or the other.They have replacesd almost all parts in the wasing machine but no use some or the other it keeps on getting damaged.The service which they are providing is very bad and not at all as per ifb standards.We complained on 12th of this month also and they said they are going to resolve the issue within 24 hours but till now it hasn't been rectified.I have logged the complaint again today also.

I need new piece, The existing one is keep on giving us the problem.I feel the piece which they have given us is a defective.We are spending so much of our money and time without our fault.

Please help me in rectifying this problem by getting new machine(replacement)

I am also planning to file legal case against the IFB co.---pl. advice regarding consumer protection act

Thanks

SUDESH KHATAWKAR

IFB Washing machine not working.A complaint was lodged on 22.06.2009 by phone to the IFB cutomercare centreat Bangalore and the token no is 3167748.On 23.06.2009 at 18.30hrs a phone call was recieved from oneofthe tecnicians that he will be visiting with in half an hour for attending the repair of the mahine. But he has not turned up till now. The matter was brought to the notice of the call centre and the call centre personal provided me with phone number[protected]tocontact Mrs Neela. since yester day I contacted Mrs Neela four times regarding the approximate availability of technician for attending the repair of machine but could not get proper reply.
Necessiary instructions may please be issued to the call centre people so that customershould not be put to hardship by mialeading. The call centre personal should at least be in a position to inform the tentative time required for attending the repair work.

Thanks
G V V A SARMA

I want your e-mail ID for launch my complain.

sir i bought top load washing machine in 2008 no demonstration.was given. After few weeks it started giving more sound while spinning i complained several times.finally they came and repair it then it becomes leaking there after .next complaint was given on may13 nobody attened after giving long pressure drum was changed .again the same complaint the tub was changed again the same complaint after two months it was rectified now the same complaint repeating.NOBODY RESPONDING I USED HEAVY AMOUNT FOR MAKING CALLS TO THEM WHAT SHOULD I DO NEXT. THANKING YOU SIR my complaint no 3312560

DEAR SIR / MADAM.

MY IFB MAKE 'EXECUTIVE' MODEL WASHING MACHINE IS UNDER AMC [BOOK 123/08-09
SR. NO. 6150 AT KANPUR. HOWEVER, IN CASE OF ANY COMPLAINT I FIND IT UTTERLY DIFFICULT TO LODGE A COMPLAINT SINCE THE TELEPHONE NOS.AVAILABLE ARE VERY DIFFICULT TO CONNECT IN THE FIRST PLACE. NEXT, IF SOMEHOW, I GET THE RIGHT PERSON TO REGISTER THE COMPLAINT, THE PROBLEM IS ATTENDED PIECE MEAL. FOR EXAMPLE ;

1. SOMETIME LAST YEAR I HAD DIFFICULTY WITH DRAINAGE OF WATER BY THE MACHINE AND THE MACHINE WAS GETTING UNLOCKED INSPITE OF LOADS OF WATER IN THE MACHINE AND LODGED THE COMPLAINT [ I HAD ALSO SENT YOU AN E MAIL ABOUT THIS PROBLEM NOT BEING ATTENDED FOR SEVERAL DAYS ] HOWEVER, THE PROBLEM WAS ATTENDED ONLY PARTLY AND TILL DATE THE PROBLEM WITH THE LOCK PERSISTS.

2. SIMILARLY IN MAY THIS YEAR I NOTICED THAT THE MACHINE IS MAKING UNUSUAL NOISE AND VIBRATING TOO MUCH, THE CLOTHES INSPITE OF SPINNING STILL CONTAINED LOT OF SOAP WATER AS IF RINSING AND WASHING IS REQUIRED ONCE AGAIN [COMPLAINT NO. 3043453 DTD. 19/05/2009]. WHEN THE PROBLEM WAS ATTENDED I WAS TOLD THAT 'MOTOR' NEEDS TO BE REPLACED BUT IT WAS NOT THERE IN YOUR STOCK., AND WE CONTINUE TO WAIT FOR IT TILL DATE AND WASHING CLOTHES MANUALLY.

ON REMINDING YOUR LOCAL SERVICE CENTRE, THEY HAVE REGISTERED IT AS FRESH COMPLAINT [NO. 3322102] TO REPLACE THE MOTOR. THOUGH, MANY DAYS HAVE PASSED EVERSINCE THE COMPLAINT, I HAVE YET TO SEE MY MACHINE RUN.

YOU WILL PLEASE APPRECIATE THAT BEING A WORKING WOMAN, WASHING CLOTHES MANUALLY IS CAUSING GREAT INCONVENIENCE, THEREFORE, I SOLICIT YOUR PROMPT INTERVENTION IN THE MATTER AND KINDLY INSTRUCT YOUR SERVICE CENTRE AT KANPUR TO SET RIGHT :

1. THE LOCK PROBLEM AND

2. REPLACE THE MOTOR,

TO MAKE THE MACHINE FUNCTIONAL WITHOUT FURTHER DELAY.


REGARDS

DR. KAMAL DHAWAN

11August, 2009

Dear Sir / Madam,


My IFB washing machine has not been working properly, but my complaint has remained unresolved for almost a fortnight.
I've an AMC for the machine. I've been calling to your help line time and again, but your Ahmdedabad office has not bothered to undertake the repairing.


I have received a shoddy treatment in spite of spending so much money on AMC.
This is a serious matter and needs to be dealt at the earliest.


Yours

Prof Radhakrishnan Pujara
19- Purshottam Bungalows
Nr., Gurudwara Thaltej
Ahmedabad.

Phone: [protected]

complaint ticket No: 3311108

Sir
I purchased IFB washing machine Executive plus sl no. 152972 on 28/7/08. Machine is working fine without any problem, at the time of Installation I tell your servicing centre boy to bring trolley as accesory for executive plus washing machine.But he brought big size trolly, at that time as a new customer I did not noticed. Later on when I noticed machine coming down from trolly which can spoil my machine. I complained same to servicing centre, he promised me to change but he did not came.

when your Area Sales Executive from Guwahati visit in Aug 09. I told the same he promised me to change within one month but it did not happen. This attitude of your servicing cetre disappoint me but I am totally satisfied with the performance of machine. I expect your positive steps on solving my complaint.
Thank you


RAMRAKSH PAL SINGH RAJPOOT
SMQ 96/8, SITE IV
AIR FORCCE STATION
LAITKOR PEAK SHILLONG
MEGHALAYA.

The dealer at Gulbarga Karnataka expressing his inability to provide services due to lack of supply of spares. My machine is not working more than 20 days.

IFB WASHING MACHINE — Not attending the complaint

My IFB washing mechine is not working from past two weeks and i have given a complaint to the IFB custmer care.complaint # is 4007678. i have given the complaint on 13th January and i got a call and they told that they will be comming to correct the mechine on same day. we wear waiting to this people at home with out going any where out but they did not came. They came 15th and checked the machine and told that they will come on 18th. after that till now nobody turned back. we are unable to wash our clothes because of this. we realy regret the occation when we thought about buying the IFB washing machine.

dear sir,
i hv complan of not working washing matchine on 21 Aug10 but still it`s not done service man is coming & going telling tommaro we will come but not turn up. my complan no. 4975379 .in Chembur Mumbai.
plse do needful soon.
neelu mevada
2/A, shriniketan bldg.plot no 264
5th road nr.diamond garden
Chembur Mumbai 400071
[protected]

IFB WASHING MACHINE — Not turned up to solve the complaint

I made a complaint for servicing my washing machine, which is under warrenty. but they are replied to us that they will come .... but no one turned up

IFB — regarding IFB washing machine

my washng machine is not working properly it is leaking from somewhere

Microwave 25SC3 not working

The warranty regn site is not working and unable to register my microwave oven., now it's not working . Kindly arrange to rectify and guide us for the same.iam placed in trichy, tamilnadu

No service- for black dots on clothes

No service is given by company persons on complaint from the date of machine installation. New machine purchased one year back. Latest model Senorita -6 kg capacity purchased at Coimbatore, Girias cross cut road.

Washing mechine not running

Washing machine is not running since one month, complaint made to local technician, he is not attending the job since one month.

Elena aqua sx1000

Not taking water into the wash tub, stops in between a wash...!!!

Dated: 07/08/09
To
The General manager,
IFB Industries Ltd.,
Okhla Industrial Area,
New Delhi-110020

SUB: Replacement Of New Washing Machine


Dear Sir,
I have purchased IFB Senator 6KG Washing Machine No. 061941 on 14/07/09 from Kapila Electronics Pvt. Ltd., Janak Puri, New Delhi. It is giving different kind of problems since its installation. I made the complaint about five times. At first stage IFB Mechanic Mr. Pratap has changed the Rubber of Washing Machine. After Changing the Rubber Washing Machine Porthole Door started giving problem. The Mechanic again visited the Washing Machine and told us that due to hard rubber, it is giving problem, I will change soft rubber. On 06/08/09 one more mechanic came with Mr. Pratap and checked the Porthole Door. He told that there is some technical defect in Porthole Door, Mechanic will set it right tomorrow and there is no use of changing the hard rubber. I am completely not satisfied with this new Washing Machine which started giving trouble in the beginning.
Please change my IFB Senator 6 KG Washing Machine which has started giving problem since its installation on 16/07/09.
Thanking You,


With Regards,
Yours Faithfully,

D.D. Chadha

Address: Block CC, Flat No.-21-D
Hari Nagar, (DDA Flats), New Delhi.
Pin Code -110064.

Resi Ph.: 28124715
Mobile: [protected]