Igp — Order not delivered

Website: Igp.com

I have ordered a birthday cake to my nephew home address on November 5th, 2021 vi order # 5764378. It has been never delivered to date. I called them twice on the same day, they said they will resolve issue within 24 hours but till date nothing happened.
I am expecting a full refund of my order as they ruined our occasion besides not giving any service.
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