[Resolved] Indigo Airlines — two wine bottles has been broken inside my bag

Avatar123

from Mumbai, Maharashtra

Jan 7, 2018

Address: Mumbai City, Maharashtra

I paid inr 3600 additional for my extra luggage... But because of carelessness of airlines 2 bottles of wine has been broken inside my bag because of which my important things & clothes got spoiled... Indigo should not charge additional if they are not able to take care of luggage nicely... Not worth it... Very dissapointed... Didn't expected this from indigo after being such a reputed brand...
I demand refund of that additional charge which i paid for no cause...

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Mar 22, 2018

Complaint marked as Resolved

Verified Support

Feb 15, 2018

IndiGo Customer Care's response Dear Sir/Ma’am,

With reference to your request, may we request you to share your PNR number, so that we may assist you further in your concern.
Further, PNR number is a six digit alphanumeric number mentioned on your itinerary as well as on your boarding pass.

Regards,
Team IndiGo