Indusind Bank — Cashback amount not released

sgurdeep

from Mohali, Punjab

Oct 11, 2022

Address: IndusInd Bank Limited, 2401 Gen. Thimmayya Road (Cantonment), Pune-411 001, India

My name is Gurdeep Singh and I am using an Indusind Platinum Credit Card. The card number is [protected]. I made a transaction of rs 49999/- in July month at the RELIANCE DIGITAL store, Mohali. I saw one indusind cash back poster in Reliance Digital store, Mohali, where the bank pasted that if a customer makes a transaction of more than 20000 rupees and converted in emi's then 1500 cashback will be credited in customer's credit card account but I have not received any cashback yet. I called customer care and sent so much mails but no one solve my issue and no one reply properly. I sent the mail to nodal officer but he didn't reply. Kindly help me regarding this issue and release my cashback amount. I have attached the poster photo, mobile bill photo and credit card statement.

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IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

IndusInd Bank Customer Care's response Dear Mr. Singh,

We understand that the resolution to your grievance, has been shared on your email address, from our Head Credit Card Services, on October 14, 2022, vide service reference number 27137767.

In case the resolution does not meet your expectations, we request you to write back to our email address.

Regards,
Team IndusInd Bank