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Infrastructure Development Finance Company [IDFC] Complaints & Reviews

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Updated: Dec 17, 2025
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Infrastructure Development Finance Company [IDFC] reviews & complaints page 25

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A
Asit Pal
from Powai, Maharashtra
Nov 30, 2020
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My IDFC bond - IDFC LTD SR-4 BD 12NV20 with security number 750IDFCINFC920, following are the details.

Application number : 12003867
Benificiary Account number : IN[protected]
RL number - 213861 Ref no - 503810

The Bonds have matured on 12th of Nov 2020, however I have not received the money.
Request you to please do the needful at the earliest.
Aug 6, 2021
Complaint marked as Resolved 
Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
Dear Sir,
Thank you for writing to us. We have dedicated experts available on a toll-free line for bonds related queries. Request to call on the Toll-Free number[protected] between Monday to Sat 9:30 AM till 6:00 PM excluding Sundays and Bank Holidays. Alternatively, you can send an email to [protected]@idfcfirstbank.com. Our team will be happy to assist you.
Team IDFC FIRST Bank
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    S
    shireeshgupta1
    Nov 30, 2020
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    I have not received the redemption amount in my bank,

    folio number IDA020356
    Application No[protected]

    Shireesh
    Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
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      P
      pavany666666
      Nov 30, 2020
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      Hi IDFC,

      I am trying to find the information related to the redemption procedure for "Redepmtion Procedure IDFC Infra Bonds Tranche[protected]". I had purchased them in physical form (No Demat Account) and now I am struggling to find the procedure to redeem them.

      I have emailed einward.[protected]@kfintech.com, [protected]@karvy.com and [protected]@idfcfirstbank.com but no-one is responding.

      Can you please help me some way?

      Regards,
      Pavan Kumar Yanmanagandla,
      [protected]@yahoo.co.in
      Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
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        V
        vikaskalaskar
        Nov 29, 2020
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        Dear sir,
        I had purchased four numbers of IDFC long term infrastructure bonds -Tranch 2on 3rd February 2011 through HDFC BANK LTD WBO-CMS PUNE. I have received the bond in physical form. My folio number is
        IDB0399618. My certificate number is 399618.The bond was alloted on 21st February 2011.Till date I have not received any interest on my bonds. The maturity date is on 21st February 2021.Please guide me how I will get my interest and how can I redeem my bonds on maturity.

        Regards,
        Vikas Kalaskar.
        (m) -[protected].
        [protected]@gmail.com.
        Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
        No reply to my complaint since 6 days. Very bad service.
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          P
          pgulwelkar
          from Powai, Maharashtra
          Nov 28, 2020
          Resolved
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          Resolved

          Address: karvy computershare Private ltd,Unit-IDFC Bonds-Tranche 1,Plot no.17-24,Vithalrao nagar,Madhapur,HYDERABAD-500081.

          I purchased four bonds with distinctive numbers [protected]-[protected], series 4 under REGD folio no.IDA0413931 wef Nov 12, 2010.maturity date of these bonds being November12, 2020.when I contacted on mail id "[protected]@idfc.com or "[protected]@karvy.com", the mail is rejected by their server and NO RESPONSE is received from either IDFC or karvy computershare pvt ltd, Hyd.IT was their PRIME duty to advise bond holder the redemption procedure of the bonds.Photo copy of the bonds is enclosed for ready reference.I request you to kindly press upon them for early payment of the Bonds.

          Pramod D Gulwelkar
          [protected]@gmail.com
          Aug 8, 2021
          Complaint marked as Resolved 
          Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
          Dear Sir,
          Thank you for writing to us. We have dedicated experts available on a toll-free line for bonds related queries. Request to call on the Toll-Free number[protected] between Monday to Sat 9:30 AM till 6:00 PM excluding Sundays and Bank Holidays. Alternatively, you can send an email to [protected]@idfcfirstbank.com. Our team will be happy to assist you.
          Team IDFC FIRST Bank
          Dear Sir,
          Thank you for writing to us. We have dedicated experts available on a toll-free line for bonds related queries. Request to call on the Toll-Free number[protected] between Monday to Sat 9:30 AM till 6:00 PM excluding Sundays and Bank Holidays. Alternatively, you can send an email to [protected]@idfcfirstbank.com. Our team will be happy to assist you.
          Team IDFC FIRST Bank
          Dear Sir,
          Thank you for writing to us. We have dedicated experts available on a toll-free line for bonds related queries. Request to call on the Toll-Free number[protected] between Monday to Sat 9:30 AM till 6:00 PM excluding Sundays and Bank Holidays. Alternatively, you can send an email to [protected]@idfcfirstbank.com. Our team will be happy to assist you.
          Team IDFC FIRST Bank
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            G
            Girikumu
            Nov 27, 2020
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            I had purchased 2 IDFC bonds through ICICI Direct as per details below:

            RL No 221707-B
            Ref no. 5514071
            Application no 12013554 dt 12NOV 2015

            However the redemption amount due on 12 Nov 2020 is still not credited in my ICICI account

            Please do needful on top priotiy
            Aug 8, 2021
            Complaint marked as Resolved 
            Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
            Dear Sir,
            Thank you for writing to us. We have dedicated experts available on a toll-free line for bonds related queries. Request to call on the Toll-Free number[protected] between Monday to Sat 9:30 AM till 6:00 PM excluding Sundays and Bank Holidays. Alternatively, you can send an email to [protected]@idfcfirstbank.com. Our team will be happy to assist you.
            Team IDFC FIRST Bank
            Dear Sir,
            Thank you for writing to us. We have dedicated experts available on a toll-free line for bonds related queries. Request to call on the Toll-Free number[protected] between Monday to Sat 9:30 AM till 6:00 PM excluding Sundays and Bank Holidays. Alternatively, you can send an email to [protected]@idfcfirstbank.com. Our team will be happy to assist you.
            Team IDFC FIRST Bank
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              K
              Kasiraman Chidambaresan
              from Hyderabad, Telangana
              Nov 25, 2020
              Resolved
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              Address: Bangalore

              My IDFC long term Bond bearing folio number IDA 0314252 purchased on 12/11/2010 got matured on 12/11/2020. I did not receive the interest amount since 2018. I mailed to einward.[protected]@karwy.com but the mails are getting bounced. I request you to please send the matured amount along with 3 years interest to my communication address as mentioned below.

              C. Kasiraman
              B 01, Legacy Ariston, 5th Main, Ananthapura,
              Yelahanka, BANGALORE - 560064
              [protected]
              [protected]@gmail.com
              Aug 8, 2021
              Complaint marked as Resolved 
              Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
              Dear Sir/ Madam,
              We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
              Team IDFC FIRST Bank.
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                H
                Nov 24, 2020
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                Resolved

                Address: Himadri Roy, B1/18 Maple Tower, Jambhulkar Chawk, Pune 411040

                I have 04 IDFC Long term Infrastructure Bond Tranche 1 Bond. Certificate No. 201964. Distinctive No.[protected]. Maturity date was 12 November 2020. Still money has not been credited in my Bank account.
                Aug 8, 2021
                Complaint marked as Resolved 
                Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
                Dear Sir,
                We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
                Team IDFC FIRST Bank.
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                  J
                  J Sathyanarayanan
                  Nov 24, 2020
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                  I have IDFC INFRA BOND -4 NOS which expired on 12th Nov 2020. But I have not received amount. How to redeem the bond. I have purchased through demat account. Application no 12001539
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
                  Dear Sir,
                  We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
                  Team IDFC FIRST Bank.
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                    D
                    Dr Subir Mukherjee
                    Nov 23, 2020
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                    Ref my Folio no IDA0419098
                    My maturity date was 12Nov2020
                    Have not yet recd redemption
                    Kindly intimate status

                    Subir Kumar Mukherjee
                    Email: [protected]@gmail.com
                    Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
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                      A
                      asitde
                      from Powai, Maharashtra
                      Nov 22, 2020
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                      Dear Sir,

                      I was allotted 4 units of IDFC Infrastructure Bond (Series 4) on 12-Nov-2010. The 4 Bonds got matured on 12-Nov-2020. Unfortunately the maturity amount is not credited to my registered bank account till today.

                      Details of my IDFC Infrastructure Bonds:

                      1. Name Asit Kumar De
                      2. Folio No/ DP ID/ Client ID: [protected].
                      3. No. of Bonds: 4
                      4. Series - 4
                      5. Date of allotment: 12-Nov-2010
                      6. Date of maturity: 12-Nov-2020
                      7. Amount payable in Maturity per Bond: Rs 10, 310.00

                      Therefore I request you to look into the matter and credit the Maturity amount to my registered bank account at the earliest.

                      Regards,
                      Asit Kumar De
                      Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
                      Hi Asit,

                      Check if you had chosen buyback option while purchasing the bonds. If yes then the principal and interest amount must have been credited in your bank account around 13th Nov 2015.
                      asitde's [Complaint's author] reply, Nov 22, 2020
                      Thank you for your reply. Yes I had opted for 'Buy back' while applying for the bonds. I checked my bank account details and find that the amount (Principal+Interest) was indeed credited on 13th Nov 2015. I might have overlooked that. Thank you again for hour help.
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                        Y
                        Yuvarajps
                        Nov 20, 2020
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                        Hi,

                        My IDFC Long Term Infrastructure Bond - Tranche 1 certificate no 241678 matured on November 12 2020 from that date have been contacting you thru email and phone nos available on your website no response. Later sent my brother to Chennai Teynampet office clearly in your site written (attaching image taken from your site) can contact for infra bond related queries after visiting two times people there directed to nearest IDFC Bank. I went there but they directed to chennai Krm towers Chetpet office. Their receptionist didn't even bogether to respond and guide. Security guard supported and contacted a employee Named Monica he tired her mobile number [protected] / [protected] but she didn't pick up the call and said she is on leave. No other employee in that branch interested to speak to customer all interaction with Security guard. Have to travel almost 20 kms for each branch and ended up empty without solution.

                        Fail to understand none of your employee doesn't want to meet customer neither bother to understand what is my query. If Monica is on leave the it seems no one in the will attend to customer. Especially receptionist and KRM tower Chennai.

                        Is this your way of treating customer then let me know will proceed with appropriate action.

                        Yuvaraj
                        [protected]
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
                        Dear Sir,
                        We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
                        Team IDFC FIRST Bank.
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                          T
                          TheMaverick86
                          from Pune, Maharashtra
                          Nov 20, 2020
                          Resolved
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                          Resolved

                          Hi,
                          I have not yet received proceeds from maturity of long term IDFC bonds which were redeemed automatically on 12th Nov 2020 through my icicidirect account (Application Number:[protected]. The prospectus says that no additional steps are needed from investor side if the bonds are held in demat form. There is no reply to multiple emails to idfc and karvy.
                          Please resolve this issue.
                          Best Regards,
                          Avinash Mauje
                          Nov 22, 2020
                          Complaint marked as Resolved 
                          My ICICI direct account was showing bonds in my portfolio of corporate bond holdings. But it was actually automatically redeemed in Nov, 2015 since I had chosen "buyback" option while purchasing the bond. My bad that I thought I am still holding the bonds. ICICI direct should remove the bonds from my account once they are redeemed.
                          Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
                          Dear Sir,
                          We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
                          Team IDFC FIRST Bank.
                          TheMaverick86's [Complaint's author] reply, Nov 21, 2020
                          I don't see the customer care mail properly since it is protected on this website. Nevertheless i have written to customer care by finding email address on web.
                          In general I am not supposed to write to anyone. The process of redemption of maturity amount of bond is supposed to be automatic when bond is held in demat form with no intervention needed from customer side.
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                            R
                            Ranjit kataki
                            Nov 19, 2020
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                            I had purchased 4idfc infrastructure bonds folio no. IDc0258447, on30 03 2011 can you tell me how I get the maturity
                            Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
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                              K
                              Kumar Pradhan Prasanta
                              Nov 19, 2020
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                              Please guide me for surrender of my IDFC infrastructure bond, Tranche-1, with following details.
                              Folio no-IDA0200717
                              Application no[protected]
                              Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
                              As my bank account has been linked with the bond please arrange to credit the maturity amount at the earliest.
                              Dear Sir,
                              We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
                              Team IDFC FIRST Bank.
                              My redemption against IDB0302233

                              Unit :IDFC FIRST BANK LIMITED - INFRA BOND TRANCHE 2 still not received, No response to email Poor service by KINFECH

                              -02-2021 MUMBAI HO BOOKING MUMBAI HO BANGALORE Booking at MUMBAI HO on[protected], MY
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                                G
                                Golak Behari Tripathy
                                from Powai, Maharashtra
                                Nov 18, 2020
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                                Registered folio No-IDA0418794 (SERIES-4)
                                Certificate nO-418794

                                BHABANI SHANKAR DASH
                                C-13, SECTOR -4
                                ROURKELA-769002
                                Mob-[protected]
                                +1 photos
                                Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
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                                  J
                                  Jayashree Venkatesh
                                  Nov 17, 2020
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                                  Resolved

                                  This is w.r.t the redemption of IDFC long term infrastructure bond - Tranche 1 issued on 12th Nov 2010.

                                  I am yet to receive the redemption amount in my registered account number on the maturity date, 12th Nov, 2020 as mentioned in the bond certificate. Details are below for your reference.

                                  Registered folio number: IDA0203593
                                  Name: V. Jayashree
                                  Certificate number: 203593

                                  Pls check and confirm when the amount will be credited.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
                                  Dear Sir/ Madam,
                                  We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
                                  Team IDFC FIRST Bank.
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                                    D
                                    Nov 16, 2020
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                                    Address: Mumbai

                                    Above bonds matured on 12th Nov 2020. However till date have not received maturity proceeds in the given bank account. Also there is no email or any other communication from the company.
                                    Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
                                    Check if you had chosen buyback option while purchasing the bonds. If yes then the principal and interest amount must have been credited in your bank account around 13th Nov 2015.
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                                      tjsr
                                      Nov 15, 2020
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                                      Address: KRM Tower, 8th Floor, No.1 Harrington Road, Chetpet, Chennai 600031

                                      Beneficiary account No. IN[protected] redeemed amount not credited, Due on 12/11/2020.
                                      Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
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                                        tjsr
                                        Nov 15, 2020
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                                        A/C NO: [protected] maturity amount not credited
                                        Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
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