Claimed

ION Exchange India Complaints & Reviews

www.ionindia.com

1

Updated: Jun 11, 2024

Complaints 107

Resolved

13

Unresolved

94

So far, so good. ION Exchange India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ION Exchange India will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to ION Exchange India

Having problems with ION Exchange India?

File a complaint and get it resolved by ION Exchange India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ION Exchange India

Recently resolved complaints

View all complaints

not giving service during amc period

not attending to complaint

internet not working

Refund my cash or exchange the product

Zero B Service not good

Most useful reviews

ZERO B RO Water purifier - Monopoly of spare parts with corrupt service network

Instead of aquaguard filters replaced some other

Internet is not working and didn't get any response from ION Customer care

Looks like Fake Aquaguard service

Paid Rs: 16000/- for 4year AMC but not coming to service, hence need full refund

ION Exchange India reviews & complaints page 2

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

ION Exacense customer toll-free number also not working nowadays. I have tried many times no one picked up. My filter is not working I got tired of getting to reach you, I have bought AMC on 23/11/2019 for 3 years, they supposed to replace the filter every year as per norms after that they have not called me. My customer ID:46533....

Helpful

Found this helpful?

Write a comment

The control lever of the water softener is leaking, since February. The engineers come and do the job in a manner that the leakage stops temporarily. I have paid for comprehensive maintenance contract and I feel that the part should be changed. The engineer was supposed to come today, but now he is communicating that he will come tomorrow. From their working I gather that they have only one qualified engineer for Uttar Pradesh, as some persons...

+1 videos

Helpful

Found this helpful?

Write a comment

Address: No.174, 1st Main Road, 3rd Cross, Manjunathnagar, Rajajinagar, Bangalore-560010

I Have Eureka Forbes water purifier and I have purchased the AMC of (Invoice 22582) for RO water purifier regular maintenance and cleaning to get good quality of water on[protected] but since last 1 month I have been trying to call them on the customer care number & also the ION Executive person who visited has provided his number on the bill but tried calling there is not response atal & finally tried visiting the located address as well...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: Noida

I bought a new zerob water purifier. They delivered a faulty product and it is giving dirty water from the beginning. When i raised issue with them, they are asking for money to correct it. I told them it is on warrenty period but they only care about money and are not ready to fix their issue.

Please don't use their products otherwise you will regret it for rest of your life....

Helpful

Found this helpful?

Write a comment

Address: [email protected]

Company didnt provide any service during covid 19 and now also lots of delays. Also the company want to make money taking advantage of covid without providing any service and is not willing to extend the corresponding period of contract as well. When contacted, the staff abruptly and rudely refused even to consider the request for contract extension....

Helpful

Found this helpful?

Write a comment

Address: No74, Second Floor, 30th Cross, 4th Block, Jayanagar, Bangalore 560011

Service for which i made payment - amc
From 10/11/18
To 10/11/20

Client id 39378
Name s moorthy
Receipt no 15427

I paid rs 8500 for the amc.
Since the amc started, only twice persons visited.
Only once the filter was replaced.
The last visit was on 24/6/2019 and during this visit, just inspected and left.
After the last visit, no one visited for servicing,...

Helpful

Found this helpful?

Write a comment

This is regarding the transaction that has happened on 28th june20 of Amount of 9250/-,
Initially we have got a call from one of your company person saying that they are from Authorised Aquaguard, we were
told that you are providing services to Aquaguard but after doing this transaction we came to know that it's not an
Aquaguard company but its some Ion Exacense Pvt Ltd, By the time when came to know that its some fraud...

+1 photos

Helpful

Found this helpful?

Write a comment

Sir, iam a resident of kendriya vihar phase-2, paruthupattu avadi, chennai-600071.in side kendriya vihar almost 100 dogs are there. These dogs are chasing kids, peeing everywhere, biting bike seats, night time barking. Due to this we residents are facing huge problems. Pleass catch dogs at the earliest....

Helpful

Found this helpful?

Write a comment

Address: B-101,RK habitat,zadeshwar road,Bharuch-392001

Website: www.scoop.it/topic/zerob-water-purifier/p/4028235967/2014/09/18/zero-b-consumables-and-spare-parts-p

Pre. filter bowl cracked from bottom, water leakage started.
Poor quality of material....

+4 photos

Helpful

Found this helpful?

Write a comment

Address: ION EXCHANGE, SER ROM PUNE

Purchased the product on 14.10.2019, from royal blue multitrade pvt ltd, the product not working since may 2020,
even after giving several complaints, no one attended the complaint or responded. You are requested to attend the complaint at the earliest and also extend the warranty period of the non-working and non- service period. Hope to get a positive reply in the matter at the earliest....

Helpful

Found this helpful?

Write a comment

Dear sir,

My customer id is daksha_shah. I have raised the complaint on 27th april, 2020 that my interent is not working due to los light is red but i didn't get any response that day. Next day on 28th april, 2020 i followed back and then after 1p. M one technician came and went saying he will come in sometime. After 2 hours i had to call him back then he came back and said my wire is broken so i had to pay rs.300 for new...

Helpful

Found this helpful?

Write a comment

It's number 1 fraud company. They claim that they are authorized service provider from eureka forbes /acqua guard and get the amc. I have taken 2 year amc. They are not giving any service and not changing the filters. Whenever i called customer care they always tell technician will come tomorrow. I have followed 3 months daily but they didn't turn up....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: F702 Goodwill Gardens Sector 8 kharghar Navi Mumbai, Mumbai City, Maharashtra, 410210

I abhilash jhariya was using ion for last 8 years and then stopped the recharge for last 5 months due to worst service issues. Then they called saying thay plz use our fiber service and then installed the device in 8th jan 2020
And till today no service and when i asked to talk to the senior management then no call response and said that cannot connect...

Helpful

Found this helpful?

Write a comment

Address: # 74, 2nd floor, 30th cross, 4th block, Jayanagar, Bangalore - 560011, 560011

From ion exacense pvt ltd # 74, 2nd floor, 30th cross, 4th block, jayanagar, bangalore - 560011 they came to my house on 6 may 2018 and made insurance for 5 years they collected 8, 000 rupees from 8th november 2019 friday i am calling for service today 11 nove 2019, there is 24x7 hlepline : [protected] its not working & www.ionexacense.com also not available, our insurance made by shiva : [protected] he also not available,
Vindo :...

+2 photos

Helpful

Found this helpful?

Write a comment

Address: CB-344,RING ROAD NARAINA, NEW DELHI ,, CORPORATE OFFICE: ION HOUSE, DR.E.MOSES ROAD, MAHALAXMI, MUMBAI,400011, 110037

I purchased zero b (Wave) from ion exchange ltd, naraina, delhi on 23 jan 2019. Within 2 months i started facing issues. I filled several complaints. Everytime service person comes and exchange some or the other part of it. Why do we buy a new product? To face problem every month? Its high time now, soon my warranty period will end and afterwards i will be charged for calling a service person. It is a fake faulty product which i have received...

Helpful

Found this helpful?

Write a comment

Address: Innovative oak garden, 560103

I have entered into amc contract for a period of two years from 24.03.2019 to 24.03.2021. I have paid rs. 9200/- as amc contract fee. Receipt no is 16957 . Till today no person has visited for giving amc services. They have not attend my complaint for rectifying the problem. I have tried calling help line [protected] several times but it gets disconnected. There is no alternate contact numbers also.
This company has given us false...

Helpful

Found this helpful?

Write a comment

Address: ION Exchange Enviro Farms Limited Tiecicon House, Dr. E. Moses Road, Mahalaxmi, Mumbai-400 011., Mumbai City, Maharashtra

My sister Mrs. CLARKE ROSALIND resident of 502, Gwalior Road, Civil lines, Jhansi-284003 purchased ONE Acre of Agricultural land from Ion Exchange Enviro Farms on 28th July, 1997, situated at Undorna Village, Molcornem Taluka, Dist. Quepem, Goa.

She paid in full Rs. 3, 25, 000 (3 lakhs, twenty five thousand rupees ).

It has been 22 years and the land has not been registered /transferred till date. The reason...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: 560043

I bought aquacare insurance amc for 2 years for my aquaguard uv water purifier in october 2017 at bangalore from the field personnel of aquaguard and ion exacense pvt ltd, who had visited home. Insurance card no. 425 hrbr layout;client id - 25925;name: sudha sg ; registered phone no [protected]. Under the amc they were supposed to provide service every 6 months under which they are obliged to replace the filter and do maintenance works for...

Helpful

Found this helpful?

Write a comment

Address: Ahmedabad, Gujarat, 079

Dear sir,

I have already issued cheque for rs. 4, 660/- towards comprehensive annual maintenance contract.

Sorry to say, i have not yet received amc documents and receipt of payment made alongwith kit.

Please look into the matter and
Expedite kit for ion filter machine.

I was told that kit & amc documents will be despatch to me shortly, but sir, regret till date, i have...

Helpful

Found this helpful?

Address: Bangalore, Karnataka, 560034

Hi i had bought amc with ion exacense. First of all they claim to be from aqua guard which is hot and the material they use is not at all original and every now and then there are issues with water purifier and if i call the customer care number[protected] they are very rude and don’t even take complaint. Very bad behaviour from these people and they have screwed my water purifier. My consumer number is 10235...

Helpful

Found this helpful?

Write a comment