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ION Exchange India Complaints & Reviews

www.ionindia.com
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Updated: Jun 11, 2024
Complaints 107
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13
Unresolved
94
So far, so good. ION Exchange India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ION Exchange India will keep up the work and continue to help more customers with their concerns even better 🤝
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ION Exchange India reviews & complaints page 6

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D
deepal
from Mumbai, Maharashtra
Feb 24, 2011
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Denial of free service during warranty

Address: Bangalore, Karnataka

We purchased a Pristine make Zero B water purifier (unit Serial No.52528) from Ion Exchange in February 2010. One Shantha Kumar came and gave a demo after I asked for a demo on their website. He showed us how impure our tap water was, which impressed us so much that we ordered one for Rs.
14200/-. Shanta Kumar assured us that during the warranty period, there would be 3 free services, which is mentioned even in the manual.
The...
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A
ankit agarwal
from Gurgaon, Haryana
Jan 25, 2010
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Laxity towards providing service

I bought a portable water softner 9 months back. I was promised that after three months o[censored]sage the water sample would be analysed to check the proper functioning of the softner, but since then nobody has showed up and even after repeated reminders nobody paid heed to the request. Furthermore, I was told to contact different person each and every time and the person so contacted either didn't pick up the phone or pretend to be very...
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S
Samarth Singh
from Jaipur, Rajasthan
Jan 21, 2010
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Cheat

This is in regards to a complaint of one of Zero B's ex-employee - Mr. Shankar Kr. Das, Mobile# +91-[protected]. This goes back to Trade Fair held at Pragati Maidan, New Delhi in November'2004. We visited Ion Exchange's stall as we were planning to get a RO system installed in our house. There we met Mr. Shankar Kr. Das & he informed us about the product. He took our contact number & subsequently called us there after....
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Sanjeev Attri
from Gurgaon, Haryana
Jun 29, 2009
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Leakage from the body of the filter

Heavy leakage has been observed from the body of the Zero B RO water purifier filter which I have purchased in October 2008. The filter system could not be used since last 10 days. Complaint was given to local office in Gurgaon but even after 5 days also no action was taken. After many reminders, a person from Ion exchange visited but could not resolve the probleme.He has not communicated on further actions to be taken. He left with my signature...
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R
Ragendra Mishra
Jun 18, 2009
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Damage while service

I had asked ION Exchange to service my Zero-B filer on June 16th. Request no. 51036
The service was done and they had asked for filter replacement, which we agreed to.

The following day, June 17th, we smelt burn in the filter informed the service personal from ION Exchange. The service person inspected the unit and said that, the controller in the filter is burnt and needs replacement. The cost of the controller is Rs.1500.br...
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C
Complainant9190594
from Bengaluru, Karnataka
Jan 14, 2009
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Very bad service and product

Never ever buy Ion exchange water softenizer as these guys give you a faulty piece and then no service on that. drag it for months and then say that you got to pay now for the parts as it is out of warranty period now.

I bought a Ion Exchange softenizer for Rs. 32000 in 2007 and the day of its installation for two days i had salt water in my taps ruining all my new jacquar and grohe fittings. since then they came but every...
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D
depak
from Delhi, Delhi
Oct 22, 2008
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leaking multiple valve

I purchased a Water softener from the Worlds No.1 co. in this
feild only to find that after 19 months of purchase the multiple valve has broken & has to be replaced.What about the quality
of components you use or you are simply putting your stamp
& making a killing of the brand name you enjoy.
Deepak Khanna
dw256 deerwood
nirvana country Sector 50
gurgaon
haryana...
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