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ION Exchange India Complaints & Reviews

www.ionindia.com
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Updated: Jun 11, 2024
Complaints 107
Resolved
13
Unresolved
94
So far, so good. ION Exchange India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ION Exchange India will keep up the work and continue to help more customers with their concerns even better 🤝
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ION Exchange India reviews & complaints page 4

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K
kaushal086
from Ahmedabad, Gujarat
Oct 2, 2017
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water softener

Address: 380015

I purchased water softener in april 2017 for rs 80000/-, i am not getting any service even after paying rs.9600 for the contract in the month of may 2017. I have not been given demo of the product as well till date.
I have been constantly doing followups with the service agent but the is not providing service, the company is also not taking the complain seriously and they close the complain even if it unresolved.
Recent complain...
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M
MEGHENDRA PRATAP SINGH
from Ahmedabad, Gujarat
Sep 20, 2017
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roskid25

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I had bought a 25 lph skid r. O. From ionexchange zerob on 30/06/2017.
I had received a quotation that said we will get all filters under guarantee for 6 months.
The membrane choked in a month. They changed it after 20 days (But the time they should have taken is 48 hours)
Now after one month again the membrane have choked and they have not changed the membrane till yet.
I have filed a complaint with ionexchange...
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V
VIVEK S Dubey
from Raipur, Chhattisgarh
Aug 19, 2017
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worst response on complaints registered

Address: Bhopal, Madhya Pradesh, 462026
Website: Ionexchange.com

Dear sir,
We have placed a request for the service on 8th aug 2017 with complaints no:[protected].. Without attending the complaint i recvd satisfaction message from ur service centre.
Again we reminded on 15th aug we got another complaint number [protected] and even today on 19th aug 2017, nobody has responded, ur local service provider usha water purifier not at all bothering to pick up our call. Worst experience so far......
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D
designu
from Belgaum, Karnataka
Jun 1, 2017
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Zero b eco ro/ service problem with tanmay enterprises bangalore

Address: 560098

Dear sir,
We have placed a request for the service on 18th may2017 with service no:[protected]. Again we reminded on 28th may and even today on 1st june 2017. But still we have not got our service. Even yearly once the 3 filters need to be replaced, but these people are replacing only 2. Even earlier too, i had raised a compliant on this - thanmay enterprises. But the practice remains the same. Even the customer care of ion exchange...
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B
bharatchopra
from New Delhi, Delhi
Feb 22, 2017
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I am complaining about Zero B eco RO non functioning for last 2 weeks

Address: New Delhi, Delhi, 110033
Website: www.zerobonline.com

Initial complaint was lodged on 10th Jan 2017 and was attended on 11th Jan . The prefilter was not functioning but as this part was not available so they connected it directly to the RO system.
On 2nd February 17, they brought prefilter candle and changed but since then the machine is not working . 2 previous complaints number [protected] and second complaint number [protected] are pending for last 2 weeks. Inspite of repeated calls...
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P
Priya_Kishore
from Bengaluru, Karnataka
Feb 18, 2017
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Aquaguard - magna (12561) - bangalore

Address: 560093
Website: NA

Hi,

I had taken an AMC from ION Exchange for Aqua Guard Magna Model on 9th July 2016, for Rs.4830.

They forgot to do a service in the following quarter. In Feb they did a service and that seem to be incomplete. Even after calling them several times, they fail to send the service person. I have to call every week and remind them. Every week they do not send the person.

Today I spoke with Vinod...
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P
Palakagarwal31
from Mumbai, Maharashtra
Feb 17, 2017
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Ion exchange filter not working from a year

Address: 700156

Hello Team,
I have got Ion exchange filter set up for my home, NGMF30 and NGS3B on 30.09.2015.
But the system is not functioning from last 6 months and the customer care of the Ion exchange is really bad, they are not helping me out in any way, they are just charging money from me.
I have given 6000 rupees for valve repair and service charge, now they are saying the raisin NH 225 has been solidified, the appointed our...
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S
Satendar sharma
from Vapi, Gujarat
Feb 14, 2017
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Nobody picks up call .. at customer care

Address: New Delhi, Delhi, 110026
Website: Ion exchange.co.in

Hello sir

I have purchased one year contract for water filter with your company. A person came and checked today and said machine is working fine but water is still not coming.

I request you to send a service guy to repair water filter immediately. We are buying water from outside to meet daily needs.

Please send somebody immediately.
We have called multiple times on all the number available...
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M
maurizia
from Delhi, Delhi
Jan 25, 2017
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Pristine water filter - urgent repair and service

Address: New Delhi, Delhi, 110013

MOST URGENT
A pristine filter installed at
C 43 NIzamuddin East 2nd floor
New Delhi
has not been working for two days.
The service has not been made for a long time although we paid for service contract. Please, provide service at the earliest and honor the service contract.
Please find enclosed a photo illustrating the actual condition of the Pristine water filter.
Thanks and regards, br...
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V
vinayak rao
from Bengaluru, Karnataka
Dec 10, 2016
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Fake company cheated me for 1300 rupees.

Address: 560024

I got a call from [protected] and the lady said she is aquagaurd. She said there is an annual maintenance required for water purifier. Then one field person came and replaced with a duplicate candle and asked to transfer 1300 to the account. I transferred the money. Today actual person from aquagaurd came and said that the candle is duplicate. Please help me to get my money back....
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D
d412
from Mumbai, Maharashtra
Nov 4, 2016
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Service

Address: Mumbai City, Maharashtra, 400018
Website: www.zerobonline.com/water_purifier_company_india.php

4 years we are using this machine, this time the service person has changed all the filters and asked us to take the yearly maintenance of ₹. 7000/- appox. From the day they have serviced the unit am not getting the water from the machine. have complained more then 15 times but no proper response. the service person has done service 4 times in a month but no proper result.

My Complaint No. with ION exchange is [protected],...
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I
Insmart Systems
from Hyderabad, Telangana
Sep 20, 2016
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Amc service is due

Address: Hyderabad, Andhra Pradesh, 500018

Dear sir we have amc from the ion exchange for the maintenance of ro and our iccr no: is 37235. Sir we are calling at your office but the engineers are not visiting at our premises. We have already paid the annual maintenance amount in advance to ion exchange (India) ltd. Still we are not getting service. Kindly look in the matter and do further. My ro model is ro-150l...
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D
drjohnsimmi
from Delhi, Delhi
Aug 14, 2016
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Non providing of service against complaint no 6541604632

Address: Mumbai City, Maharashtra, 110017
Website: www.ionexchange

I had requested for the third and final servicing of my zero b ultima 7 before expiry of emc period. Nobody came for this. On the other hand, i received the msg on my regd mobile that my above complaint is resolved and is closed now. Two days back i recd a confirmatory call from centre if i am ok with service when i told that no one has visited. The calling person assured me that some one will soon visit but no one came. This is highly deteriorating...
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S
Sudhirtuteja
from Gurgaon, Haryana
Jul 30, 2016
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RO Service

Address: 122001
Website: www.zerobonline.com

I have taken 2 years service contract from Ion Exchange but they are not honouring service contract at all. I have been calling them for over 10 days. First they don't register the complaint and then finally they registered the complaint the service person is not visiting the house to service the complaint.

In the previous service 6 months ago they charged about 1000 INR even after the service contact of 7200 INR (for 2 Years)....
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T
Tarun Belliappa
from Kanchipuram, Tamil Nadu
Jun 27, 2016
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Connection not provided

Address: 560078
Website: www.dvois.com

Hi,

I applied for ion connection on 11th of june 2016 with the sales person assuring me that the connection will provided within 72 hours. They collected a amount of 1539.

It is been two weeks and still the connection is not fixed.

They have not even bothered to call me and provide the status.
I have tried calling them numerous time but the response i get is that they will fix the connection...
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P
partygroup
from Mumbai, Maharashtra
May 9, 2016
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Received the faulty product & not get replaced

Address: Mumbai City, Maharashtra, 400703
Website: www.ionexchangewaterleau.com/about_us.html

Purchase summary is as below

Po released date - 21/1/2016
Product delivered - 5/2/2016
Due to wrong specification we request them to return back - 15/2/2016
Give reminders for giveing product back - 23/2/2016, 10/3/2016, 12/3/2016, 21/3/2016... Till date we are taking follow up but no revert from vendor.

Our phone call get refused, not attended several times

Hoping for the...
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S
sandini
from Gurgaon, Haryana
Apr 12, 2016
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Not providing service for the product which is under AMC

Address: Bangalore, Karnataka, 560043
Website: www.zerobonline.com

We are using ZERO B water purifier which is not working from last one week. We registered the complaint last week with the company . Even after calling different people for service no one took the responsibility to solve our issue.The product is under AMC and we paid 4800 rupees for this.This company is not providing proper service to customers....
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S
shridhar.bhat
from Bengaluru, Karnataka
Mar 4, 2016
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Instead of aquaguard filters replaced some other

Address: Bangalore, Karnataka, 560068
Website: www.aquacareinsurance.com

RID 33480
Client ID 6445

ION Exchange Services/ Aqua Care

#74 30th main 2nd Floor,

4th Block Jayanagar Banglore -560011

TELEPHONE:[protected]

FAX:[protected]

E-MAIL:[protected]@ionexacense.co.in


ION Exchange team called again and again, we are the recognised service providers for the Aqua Gaurd Water Filters. We didnot know the...
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A
akshay551
from Mumbai, Maharashtra
Feb 24, 2016
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Internet not working

Internet not working...last 3 days.I have raised complaint but nothing done..pathetic service. Complaint I'd:
GI[protected]C...
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C
Chetan1001
from Delhi, Delhi
Feb 9, 2016
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Internet is not working and didn't get any response from ION Customer care

Address: Mumbai City, Maharashtra, 400407

Dear Sir/Mam,
I have taken a new Broadband Internet connection from ION (D-VoiS ION Broadband) on 06/02/2016(Saturday).
Your response was very bad and only that day internet was working after that
it is not working. I have lodge a Complaint regarding this from my register number [protected] but your customer care are not providing any satisfactory answer. they are miss-behaving with me.

Please look this...
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