Kalyan Jewellers — [Account Number[protected]] Ornament selection issue

Address: Ludhiana, Punjab

Hi There, Refer to account no 62001113, I had opted for your gold kitty and it has been 8 months now since it started. Few things happened that I want to highlight, first I went for a kitty of Rs 2500 pm, however took enrolment for Rs 5000 pm because there was a wrong entry done against my name and didn't oppose it even since I trusted Kalyan Jewellers name. Second thing I was never told by your team members that I have to do a selection from a booklet only and not from the display and neither this thing has been mentioned in the document that I signed. I was not asked to make selection on doing the first payment either. 2 days back when I went for selection of ornament, to my surprise I was told - I can't buy diamond - I can't do selection from display - And third the design displayed in the booklets don't come 100% as it is which I verified even, there is a design difference in actual product & the displayed one, minor or major whatever but there is. It was confirmed by your team as well Now I want answers to my few questions: - If the selection has to be from the booklet why it has not been mentioned in writing anywhere on document? - If diamonds don't come in this scheme, why it has not been written anywhere? - If designs are not going to be 100% then why they booklet is shown? - Why I am being given a solution of withdraw? You guys used my money for 8 months and when it came to paypack, it is on your conditions, why? I asked your local team to have a word with your management to provide me a solution, but since I didn't get any reply so writing this complaint. Looking forward to hear from you sooner!! All I have got is Regrets only so Regrets!! Deepak Kapoor Contact No:- +91-[protected]