| Address: Amritsar, Punjab, 143001 |
We are regular customers of Kalyan Jewellerssince last 1 year. We made lot of purchases from South Ex Branch, New Delhi. We were getting satisfactory service from them.Almost the whole staff was so cooperative that they pursued us to buy a 6 monthly scheme of depositing Rs 5, 000/- per month. The next installments were paid by us at your Amritsar Branch, since we reside at Amritsar. The scheme was to mature in Nov-16.
Due to demonetization, the purchase was postponed. But then in October one of the employees asked us to buy a Priority Membership card for Rs 2, 000/- assuring us Zero making charges after 11 months, i.e. after August 2017. This benefit, he told, can be availed even before 11 months on any festival day, then 15% making charges will be reduced. He clarified to us that before August the making charges will be reduced to 5%, against let us say VA is 20%, & after Aug 17 it will be ZERO making charges.
Since we were in the process of purchasing some jewellary for the wedding of our daughter so finding this an attractive offer we were lured to buy that Priority Membership scheme.
Today, we went to the Amritsar branch for purchasing a Gold chain for our son-in-law. We told them that we have misplaced both the maturity receipt of 31, 100/- & also the receipt of Rs 2, 000/-. One person took our Mobile number & our Membership number and got the details printed from the system.
When the scheme details were explained to us, we were utterly surprised. We felt cheated. As explained above, instead of reducing 15% making charges, it was only 3% out of 20% VA. It means in place of 5% we are asked to pay 17%. Then we were told that this discount is available only up to 11 times the amount paid by us i.e. we are entitled to discount on maximum Rs. 22, 000/- .
We are feeling cheated. Moreover one Mr Rajan Luthra refused to hand over the printouts to us. So was done by another guy Mr Inderpal Singh who said that in the absence of original receipts neither Priority benefit can be availed nor our maturity amount of 31, 100/-, lying with the company since Nov-16, can be claimed. Is it Fair Trade Practice???
Is it the customer service expected from the employees of a reputed house of Kalyan? Even the customary courtesy of offering water bottles to us was not done. Such attitude is detrimentle in this highly competetive market.
The matter may please be addressed properly & promptly. We are so upset with the callous attitude of both these employees that if no proper action is taken the matter will be taken up in the Distt. Consumer Court
R K Talwar
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