[Resolved] Kalyan Jewellers — Customer service

Vrushali Thobhani

from Okha, Gujarat

Jul 3, 2021

Address: Rajkot store Jagnath

We went to buy our engagement ring. A diamond ring specifically VVS1/VVS2, D/E/F, 0.60 and 0.70 Carats. We had everything clear in our mind. With particular parameters. However, we required quotation of all permutations and combinations to make a rational decision after discussing with our parents and would made final offer since our engagement is after 15 days. But sales representative were too arrogant to understand our situation and didn’t allow to take quotation. I don’t understand why would you hire such uneducated and untrained salesperson. Seems like we made a mistake by choosing to step in at “Kalyan” for our special occasion.

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Aug 5, 2021

Complaint marked as Resolved

Kalyan Jewellers customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

Kalyan Jewellers Customer Care's response Hello Vrushali,
Thank you for your comment. We deeply regret the inconvenience caused. We have taken note of the same and assure to take appropriate steps immediately. Kindly share your contact number on direct message to enable us speak to you and ascertain the issue in detail. We value your suggestions.
Team Kalyan Jewellers