Kalyan Jewellers — Defective platinum chain

Address: Pondicherry, Puducherry

My family purchased a platinum chain two years before worth around 97, 000/- . It was a defective piece. With in six months of its purchase we found a joint of it broken. As my family resides at Port Blair, considerably far from Pondicherry, we had to travel to Pondicherry to get the chain replaced or corrected. We went to the shop and placed our problem. Instead of listening to our problem the staffs started misbehaving. We told them that if our chain is not replaced or repaired we will approach the court of law. Hearing this, they were little worried. Soon thereafter they received the chain and assured that it will be corrected. We received the chain back after many months and found that the chain was not repaired properly. A ring which joined the other part and was broken is found to be missing. When we complained again, it was told that we have missed it. In this way we have been cheated and deceived. Before approaching the consumer forum we have decided to file this complaint.