Kalyan Jewellers — earrings with manufacturing defect

Address: Ahmedabad, Gujarat, 380061

Hii i bought a pair of earrings, studs from kalyan jewellers in ahmedabad cg road branch i bought them as a wedding gift from my family when i opened them to wear one of the lock of earrings was not fitting properly it was loose i sent my husband to get it repaired they told him that it comes like that only. Next time i went there and explained them in detail they gave me a repair receipt and ask me to come after 10 days saying that it will be sent to head office for repairing. After ten days when i got it back it's having same problem. First experience with kalyan but worst experience now again i have to go there it's a horrible customer service i regretted shopping from there