[Resolved] Kalyan Jewellers — faulty design mangalsutra

Jaydip Gohil

from Ahmedabad, Gujarat

Feb 13, 2019

Address: 390012

I have purchased gold mangal sutra from kalyan jewellers which is faulty design, due to faulty design mangalsutra turn round on neck and looks ugly. When I go to showroom at baroda salesman replied we can not do anything in this. I think I have wasted my money and values in time.very poor response received from manager and salesman that we can not do anything in this case you have to manage by own with design only.

I think this is very crucial matter of not attaining customer complaint at showroom.

I have register the complaint in their complaint book but till date no response received from them. This shows poor approach.

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Aug 6, 2021

Complaint marked as Resolved

Feb 13, 2019

Updated by Jaydip Gohil I have purchased gold mangal sutra from kalyan jewellers which is faulty design, due to faulty design mangalsutra turn round on neck and looks ugly. When I go to showroom at baroda salesman replied we can not do anything in this. I think I have wasted my money and values in time.very poor response received from manager and salesman that we can not do anything in this case you have to manage by own with design only.

I think this is very crucial matter of not attaining customer complaint at showroom.

I have register the complaint in their complaint book but till date no response received from them. This shows poor approach.

Verified Support

Feb 22, 2019

Kalyan Jewellers Customer Care's response Dear Sir,

Thank you for writing to us. We deeply regret the inconvenience caused. We have taken note of the same and assure to take appropriate steps immediately. Kindly share your contact number and other details like which showroom and city you bought your product.
You can also email it to us on [protected]@gmail.com

Regards,

Team Kalyan Jewellers