[Resolved]  Kalyan Jewellers — gift voucher

I decided to purchase a gift voucher form kalyan jewellers website (https://www.kalyanjewellers.net/purchase-gift-voucher.php) on february 27, 2019. After filling up the requisite forms, i was directed towards payments site, and i paid rs. 5000/- (Inr five thousand rupees only) to kalyan jewellers via sbi internet banking. The amount of rs. 5000/ got deducted from my account instantly, and it got credited to kalyan jewellers account. I have my bank statement as proof. However, no option of printing the gift voucher came to me.
I contacted the customer care phone number, and they said they only deal with 'offline purchase', whereas i purchased online. So they provided an email, and told me to send a detailed report on that email. I did so, and also attached the banking transaction record as proof.

I request them to kindly refund the amount of rs. 5000/- to my bank account from where the original transaction was made.
Till date i got no response from the company. It saddens me that a company of such name would resort to this kind of dirty business.

I request advice on how i could get refund from them.

Avik roy
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Aug 7, 2021
Complaint marked as Resolved 
Verified Support
Apr 25, 2019
Kalyan Jewellers Customer Care's response
Hi Avik Roy,
Thank you for writing to us. We deeply regret the inconvenience caused. We have taken note of the same and assure to take appropriate steps immediately. Kindly share your contact number and other details like which showroom and city you bought your product.
You can also email it to us on [protected]@gmail.com
Thanks, Team Kalyan Jewellers
 
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