[Resolved]  Kalyan Jewellers — Highly Disappointed by the Billing counter employee - Coimbatore Branch

Address: Coimbatore

Hi,

I have been visited Kalyan on last Saturday(27/03/2021) for redeeming the voucher to purchase some jewels, which I purchased one Ornament in Chennai Kalyan for last year using Paytm-Kalyan vouchers and remaining some amount has been added as voucher.

When I made a request in Billing counter to check whether the Voucher amount is displaying, they literally not at all responding properly and telling it gets expired. Due to Covid all the shops get closed for a while and its a known thing. The Billing counter employees didnt even give any option and they making the conversation in a Sarcastic way by laughing themselves each others. Its like responding to a Beggar in a showroom. I have been maintaining the Gold Scheme for almost 2 years and still continuing it with Kalyan. Is it a way to respond to Customer? Am I begging for someone's money over there? I literally pissed out.

Before all this entire conversation I have already called Chennai-Kalyan employee(with whom I purchased the Ornament last year) and He clearly told that the Voucher amount is not in Paytm and Its with Kalyan only, so you can visit any Kalyan to use and Purchase.

The Next day I went to Erode Kalyan and they responded very Politely and send an email to Kalyan Office for Redemption without any further arguments.

I almost lost the Kalyan privilege's and even with this kind of employee's Kalyan may loss its credibility as its dealing with the Customer