[Resolved] Kalyan Jewellers — insurance premium collected but insurance not offered

psccuiimb

Sep 19, 2020

Address: Kalyan Jewellers, 3B, Mandeville Gardens, Opp. Pantaloons, Ekdalia, Gariahat, Kolkata, West Bengal 700019

19-sep-20: we were charged inr 3471 as insurance as part of total payment of inr 390, 000. But no insurance component appeared in the bill and no insurance document was provided. Mistake was acknowledged and we didn't get a credit note, just a sorry. First time buyer at kalyan and terrible experience.

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Sep 21, 2020

Complaint marked as Resolved

The concerned branch reached out the day after the date of complaint filing and resolved the issue by providing the insurance document. Happy with the fast resolution.