[Resolved] Kalyan Jewellers — misbehavior/unethical behaviour from the sales rep

surajtgc

May 27, 2020

Address: Sudevan Road, Kandath Complex, Gandhi Bazar Road, Santhi Nagar, Sultanpet, Palakkad, 678001

We have ordered gold for marriage and was provided a date from a sales rep that they will come and collect the money. However when the date came, the corona pandemic was happening and the sales rep confirmed that he will visit us later to collect the money.
Now, he visited us telling that we need to pay the gold rate of today (27 may 2020) as we missed the appointment (Which was rescheduled by the sales rep)
When we called, he threatened us asking us to move legally if we want to.

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Aug 5, 2021

Complaint marked as Resolved

Verified Support

Jul 20, 2020

Kalyan Jewellers Customer Care's response Hi Suraj,
We deeply regret the inconvenience caused. We have taken note of the same and assure you to take appropriate steps immediately. Kindly share your contact number with us at [protected]@kalyanjewellers.net to enable us to speak to you and ascertain the issue in detail.
- Team Kalyan Jewellers