Kalyan Jewellers — Misrepresentation and Lack of Transparency at Kalyan Jewellery, Vegas Mall, Dwarka

Address: Vegas Mall, Dwarka, New Delhi

I visited the Kalyan Jewellery showroom on June 1, 2023 in Vegas Mall, Dwarka, with the intention of purchasing a ring. Unfortunately, my experience with the salesperson, Mr. Manish Kumar, left me deeply disappointed and dissatisfied.

During my interaction with Mr. Kumar, he introduced me to a scheme and highlighted its numerous benefits. However, when I requested detailed information about the scheme, Mr. Kumar seemed hesitant to share it. Despite my insistence, he claimed to have provided all necessary details, but only offered to generate the terms and conditions sheet along with the bond after payment.

Reluctantly, I accepted a printout of the terms and conditions, which I diligently read. To my dismay, I discovered that the document shared with me was outdated and did not reflect the latest version of the scheme. Furthermore, Mr. Kumar conveniently omitted mentioning the existence of a membership fee associated with the scheme. He also failed to provide an accessible online version of the terms and conditions for my reference, despite my request.

Regrettably, even after spending hours searching online, I have been unable to locate the updated terms and conditions. This lack of transparency and difficulty in obtaining accurate information has left me deeply frustrated.

Therefore, I insist that the scheme, which was mispresented to me, be promptly canceled. Additionally, I have decided not to engage with Kalyan Jewellers at Vegas Mall in the future, as I do not wish to waste my time dealing with such poor customer service.

I hope that my concerns are addressed appropriately, and necessary action is taken to rectify this situation.