Well, let me start off by saying that I have shopped at kalyan in kadapa location the experience was nice cool went in & got out in 20 mins a quick check out. Cool right. Based on that experience I decided to exchange it in Nellore ramanthapuram for a different one then I quickly realized that I made a bad decision.
Here's what went wrong, they are talk big no results, we went in it was month old product never opened cause it was for a gift, we wanted to exchange it, traumatizing he said he will give us a reasonable off on the new product that we are going to shop, they estimated the price for a wrong product, then changed it, no worries, asked for a manager to see what he can do to make it reasonable, he talked big & said he will mark the price down, the guy who showed us the product let's call him x keeps telling him that I wanted the full price back literally I never said it. I only asked what's THE BEST that we can get, x keeps telling that she (me) wants a full price, 200 less like that, no certain amount came out from my mouth. Then the so called manager came & told us that he can reduce like 5 rupees, so we asked why did you make us wait for 5 rupees(I need to check the bill to see how much it was reduced to who can I blame for hopeless experience)then comes the billing part.
We 3 people went for billing my frnd is sick of non responsiveness so he asked for a complaint box & the so called manager Mr Venkat a different one, at this point we are not sure who is the manager, asked us to write it into a paper so that he can take CARE of it, I was wondering, is kalyan too poor enough that they can't afford a feedback box. How will I know that it will be taken CARE of, literally the manager is raising his voice & arguing. I asked him to get the bill be done, server issue got it, but raising his voice to answer & when I asked him why is he raising his voice just answer is enough right. he told me cause that cause I'm raising my voice but dude I dropped off my frnd & went into shop just now, can't you talk without ringing it in my ears & the only way to ask for a response is by asking you what's taking long & well apparently that is me raising my voice, I don't think kalyan is WINNING at CUSTOMER service bear with me my aunt loves kalyan she is the one who introduced it to me it breaks her heart to tell her not to shop at them anymore.
They made us wait telling us that they will reduce the cost all talk. Tell us if it could be done or just say it that's it. Simple as it is & the so called manager called out by saying that the 5 rupees might be valuable to us. Yes it is but making us wait to only reduce 5 rupees is not cool & saying it out loud Infront of all the people is definitely not cool. Well if you're wondering how come I'm not sure about the price my friend ripped off the bill cause he feels sick. Why would a manager raise a voice when asked for a complaint form lest for a complaint box. Does it hurt to be reasonable.
& regarding CUSTOMER service, I would like to personally thank Mr.Venkat (dude loves to beg for respect & doesn't give it to anyone) from *Ramantapuram branch (Nellore), for the amazing rude experience by purely raising his voice for everything & asking us to plan it before if I want my bill faster when I told that my frnd has kids at home & needed to rush. I felt that a little sensitivity won't hurt right. Why argue when we want to give a experience feedback. Why are you asking to write it down on a random paper for you only to be thrown at dustbin.
The worst part is & they asked the guy who dealt with bill x he only said half of the story & hid the part that the manager will give us a reasonable bill & without listening from our end he with a howling at us accusing us that u're the one decided to wait. Well are we crazy to assume without your confirmation. Call it a communication gap but trust me, if he could listen to what we're going to say then this email would not happen. Throw this email if you're not comfortable hearing a complaint from me but trust me all those friends including me are your CUSTOMERs who are paying for CUSTOMER service as well which turned as a bitter experience. If I had to give you advice learn from kadapa branch people. I also apologized to my friends who came & witnessed, faced this simply because I decided to shop at kalyan based on my experience at kadapa.
I chose to give you feedback rather than publicly bash at you unlike Mr. Venkat cause I want you to know rather than embarrass you by posting it in mediums or make a fuss about it.
Take it as a feedback or a complaint but I would like to tell you that rather than arguing with me hear me what I have to say if you would like to know what is the issue but try to mock my frnd who told you that she need to go home cause of kids she told you what's the rush but if you've decided to be ## & mock & suggest to plan it if you have kids to make some time before, I don't remember him hiring to manage our appointments, I hate to break it to you that I have experienced the toxic masculinity always picking up on words to fight back at us rather than listening the issue, & then tell me what you could've done differently, if you can cater to those CUSTOMERs do so or tell us straight that this is a special service to special people we will ### off.
I have planned to shop randomly, I convinced her to go with me, a busy mom as it is she doesn't have much time on top of that your suggestions that doesn't have solutions. Telling us what to do rather than doing what needs to be done.
The good news is they decided to not shop ever at kalyan. Kudos to you. Can't blame mr.venkat right. Well if you're wondering why I used such language only to tell that respect goes both ways. We haven't received ours. In case if you've decided to apologize as a response please don't bother the automated response rather than act upon it, don't beg for respect if you're not giving it.
Have a great day cause some people ruined mine.
Bye.
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