Kalyan Jewellers — Non receipt of order till date

This is to bring to your notice that I had placed an order for a GOLD RING on 01/09/2021 at Kalyan Jewllers India Limited, Bhopal vide Bill No. BPLGQOAG496 dated 01/09/2021 and had made a payment of Rs. 14000/- as advance. Till date I have not received any communication from the foresaid showroom in this regard. This kind of negligence was not expected from such a renowned group.

Today on enquiring it was told that the order is placed on 03/09/2021 and is under process.

you are requested to look into the matter and give me exact date of order done and the reason for delay and speed up the process to get the item at the earliest.

And also it is expected that this kind of negligence will not be experienced in future.

Satish V Nair
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Kalyan Jewellers customer support has been notified about the posted complaint.
 
2 Comments

Comments

Hello satishvnair,
Thank you for your comment. We deeply regret the inconvenience caused. We have taken note of the same and assure to take appropriate steps immediately. Kindly share your contact number on direct message to enable us speak to you and ascertain the issue in detail. We value your suggestions.
Team Kalyan Jewellers
satishvnair's [Complaint's author] reply, Oct 6, 2021
my mobile number is 9893262928
Hello satishvnair,
we believe that the issue is resolved now. Customer satisfaction is o[censored]tmost importance to us and we keep our esteemed patrons as cornerstones for all our initiatives. We value your suggestions and we are constantly striving to improve our services and strengthen the relationship with all our customers. Please let us know if you need our assistance on anything else. Thank you.
Team Kalyan Jewellers

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