Kalyan Jewellers — Not received purchase bill and received defect item

Address:

Kalyan jewellery tnagar

Hi team,

I closed my 2 gold schemes which I have started in pondicherry kalyan jwelers .

Due to my personal work I am unable to purchase jewels at pondy so, I opted t-nagar kalyan jwelers. Though I went around 7:45 pm on October 2 nd (monday) . We choose the jewels around 8:45 pm. They didn't explain the cost split up to us properly.

We bought the haram with ruby which has the gold weight of around 38 gms .where I have paid my schemes which has totally 41.65 gms.
I asked shall I take another ring around 3 gms but they forced to choose same gemstone ring because they will get some billing issue even I agreed and choose one ruby ring around 1.3 gms because of closing time they also insist us they will mail/whatsup thr bill but till date I didn't receive my bill and also paid in hand cash of 60, 000 extra without asking the correct split up as I believed your brand kalyan.

I have also received the damage ring which has only 2 ruby in it where the certificate image has 4 rubies in it I have also paid all extra amout for that missing rubies and is that the way u the legend jewel shop will break the trust of your customer.

I am regular customer for kalyan since 8 years but this time i got worst experience. I trusted your brand but it broked .please give me justification in this regard and also send me correct split up bill for my amount paid also.

I also mailed kalyan customercare and concern branch also and called the shop several times but no proper response.