Kalyan Jewellers — Online app purchase misleading information

Abhasoni

Jul 10, 2021

Address: Pune

I have purchased earrings from kalyan jeweller app name candere on 7th July for rs 8429 order number 940369 on the name of abha soni and paid 2108 as partial payment and after 3 days they called and saying that price is increased by 3000 rs u need to pay extra

This can be called as cheating as wasting time of customer and misleading information

Abha soni
Abha.[protected]@gmail.com

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Kalyan Jewellers customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2021

Kalyan Jewellers Customer Care's response Hello Abhasoni,
Thank you for your comment. We deeply regret the inconvenience caused. We have taken note of the same and assure to take appropriate steps immediately. Kindly share your contact number on direct message to enable us speak to you and ascertain the issue in detail. We value your suggestions.
Team Kalyan Jewellers

Verified Support

Jul 12, 2021

Kalyan Jewellers Customer Care's response Hello Abhasoni,
We believe that the issue is resolved now. Customer satisfaction is o[censored]tmost importance to us and we keep our esteemed patrons as cornerstones for all our initiatives. We value your suggestions and we are constantly striving to improve our services and strengthen the relationship with all our customers. Please let us know if you need our assistance on anything else. Thank you.
Team Kalyan Jewellers.

Jul 13, 2021

Updated by Abhasoni Issue is not resolved, your customer care person Uday called me yesterday and he assured that I will receive the product on actual price 8430, as there was technical glitch and I do not have to pay 3k extra amount. But now your customer care has cancelled the product, they have sent back the partial amount paid by me. Now they are saying issue is resolved. How the issue is resolved when I did not get the product. Your system is fraud, customer care only give fraud promises. Kalyan Jweller is a pathetic company. Now please don't say that issue is resolved when you do not stand by on what you commit.

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Comments

Abhasoni

Jul 13, 2021

Call me at [protected] also everyobile number bis registered in order I'd that has been sent in complaint also mail me at abha.[protected]@gmail.com if I am not reachable on phone