Kalyan Jewellers — Pair of Stud given in different design (Mismatched pair of ring) Not answered properly

Address: Pondicherry, Puducherry

Customer : Ragunathan K (L. C. No[protected] No;11 Murugan Koil Street Manalipet, Thirukkanur Mob No:+91- [protected] Bill No : PDYGJB001222 Bill Date : 23/05/2015 Rate/Gm : 2547.00 Respected Sir/Mam, We have bought some jewels on the above specified date. In that we have bought a pair of stud which was mismatched pair, By mistake we didnt notice it for a month and we bought it for a gift. We went back to get the right pair after a month but unfortunately it was not there, we were ready to take some other pair and ready to pay some extra money for new pair of stud. But the manager and sales executive were keep on telling the procedure for the exchange and the period its been purchased. My complaint is that you have given mismatch pair wrongly and explaining about the exchange procedure by showing the no of days. we are not satisfied about the way they treated and the service of customer satisfaction.