[Resolved]  Kalyan Jewellers — Poor Customer Service and Low quality Ornaments

Address: Thiruvananthapuram, Kerala

Dear Sir, I have purchased nearly 160 gms of ornaments including Bangles Chain Anklets Ear rings etc on December 2012 from Tiruvalla new Kalyan show room.Most of that ornaments are still in our locker and we didn't use most of them till now.In that my mom bought one bangle weighing 24 gm and she used it 2, 3 times and that bangle get broken down.We kept it for some days thinking that we will go to nearby Kalyan showroom and get it repaired.We got it repaired from Kalyan jewellers Kollam showroom.Again she used it for 2 times and it gets broken down again...???How strange right... So we decided to change the bangle from Kalyan Jewellers.So we went to great Kalyan Jewellers new showroom at Trivandrum M.G Road on 24th October 2013. There things went wrong in such manner that we lost our money nearly 13000 and very poor customer service by the floor manager and sales man. When we tried to change the bangle saying that we didnt use that bangle much, the sales man and floor manager treat us like we are going to grab something from their pocket.They blame us for taking that bangle by without checking thoroughly the bangle when we bought it from Tiruvalla.We said all the things but they are not even listening usThey are comparing the gold ornaments with electrical items and all and trying to shut our mouth.If they are providing this type low quality ornaments then whats the meaning of this type advertisements and all. In short we lost our Money Time dignity etc by exchanging a bangle from the "Great" Kalyan Jewellers. Please keep in your mind while thinking about purchasing Gold or diamonds from Kalyan.