Kalyan Jewellers — Poor customer service

Address: Palakkad, Kerala, 678003

I am writing this comment regarding my last visit to your Palakkad Showroom on 23.12.15. I got very bad experience from your showroom officials when me and father entered in to your showroom to purchase one chain as a part of your gold saving scheme and also one short necklace.. Firstly your downstair staffs lead us to 2nd floor, then we have waited there for 20 minutes to get a counter staff. !!! few guys are told me " will attend you soon" but nothing happened !!! not have that much crowd that time..its 10.30 am only.. Then me and father demanded for response since we are not having any other option, bcoz we already paid around 20000 rupees .then while settling balance amount through debit card, your cashier named" Mr.Venkatesh" asked for my pin no, which should be kept confidential. But I refused to give pin no to him, then he shouted at me and to my father.He told us that " If you require the product give me the pin no" Then i asked why you are asking my pin no, then only he replied that card reading machine having loose connection.If the machine is having loose connection you must go for repair and should not ask for pin no. Also his behavior was very irritating.so after purchasing same we decided to leave from your premises with bad experience and gone to Malabar gold, where they are behaving very decently. We purchased from there. I will never opt for your shop and will not recommend to any one else. If you want to know how customer should be treated, just step into nearby showrooms. It will be a training session for you.