[Resolved]  Kalyan Jewellers — Poor Quality Product

My name is Ramya. My in-laws purchased a bangle worth 32, 000 from Kalyan Jewellers Navi Mumbai on 16/06/2014. Since this bangle was a gift I got to use this only on 25/06/2014. On the same day we could see that the bangle was bent completely while trying to wear it. The next day we approched Kalyan Jewellers in Bangalore and reported the same. We spoke to the manager there and he was of no help. All he could say is that he can do nothing about this. He was not even ready to repair the bangle nor replace it. We also told him that we shall bare the making charges and replace us the gold with another product. This is the first product that we purchsed from Kalyan and it was a complete nightmare. Till today im not using that bangle jus bcoz of the damage nor i could replace it. The salesmen there complained taht the bangle is of light weight and that caused it to bend. In that case this should have been informed at the time of purchase rather than informing this after the damage. Kalyan should have taken full reponsibility about the ornaments that they sell, but in my case all they were trying to do is get rid o[censored]s from the shop at that moment. This is a very poor customer management. I will hereby attach the scan of the bill and photo of the bangle. A quick response from you si much appreciated. Email: [protected]@gmail.com Phone: [protected]