Kalyan Jewellers — purchase advance scheme - receipt not generated

Dear sir,
Name: k s n raju

"purchase advance scheme"
I made a payment of rs. 13, 000/- online on 05.07.2018 due to inter-net problem i could not get my receipt on line. The error[protected] appeared the payments failure. But the amount is deducted from my a/c of sbi bank.
You are requested to look into for my payments of rs. 13, 000/- and send me the receipt on my mail address. (E-mail [protected]@yahoo.com) mobile [protected]