Kalyan Jewellers — refund of gold saving scheme

Address: Hyderabad, Andhra Pradesh

I paid one installment of rs 2000 towards gold savings scheme and could not continue any more due to various issues. When asked for a quick redemption of the rs 2000 worth material (Other jewelry shops do) they said they dont have such procedure and told me that they will refund. I was happy and provided all the inputs like address bank account number and signed. However they wanted address proof and pan card (For rs 2000???) which too i provided.

After 1 week i got a call from kalyan jewellers that they need cancelled cheque and 3 months bank account statement. I am surprised am i applying for a bank loan which i am sure thy too wont ask those many questions.
Commuting itself from my home to shop is expensive and for rs 2000 how many times i need to spend? Why so much documentation and tedious process? They seems not bothered for customer delight. I am stuck here now as i dont want to waste any more money and also can not give-up my rs 2000.
I am sure kalyan shop can not prosper with this kind of attittude

-subramanyam